Our Opportunity:

Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on re-defining how veterinarians and pet parents care for their pets. Chewy Health is on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our PracticeHub platform, making it easier to keep pets of all shapes and sizes, leading healthy, happy lives.

As part of this mission, Chewy Health is currently seeking an experienced Territory Clinic Success Manager in our Chewy Healthcare Services organization for the Atlanta, GA market. It’s primarily a customer facing, field work job and will own a portfolio of veterinary clinics in a given geographical territory and be responsible for driving adoption of PracticeHub, our online platform, to streamline the prescription process and meet pet parents where they already shop today. This role will serve as a trusted advisor to clinics, driving ongoing engagement to help them save time,  grow revenue and focus on patient care. This will require relationship building through in-person meetings with clinics in driving proximity of base town and will involve driving and overnight stay in pre-identified locations within the territory. They will own the relationship through virtual engagement with additional vet clinics in the territory.

What You’ll Do:

• Build deep and meaningful relationships through a partnership and consultative model while driving loyalty with veterinary professionals within your portfolio
• Drive veterinary engagement across the clinic success lifecycle through both In-person clinic visits and virtual meetings while executing strategies and tactics to increase the utilization of PracticeHub and other Chewy Health services.
• Accelerate the usage, feature adoption, and (where applicable) the re-activation of clinics enrolled with PracticeHub to ensure clinics get maximum benefit from the platform 
• Provide content and client education support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services
• Primary role of field working visiting clinics in-person base town and outstation locations in the territory and be a trusted advisor for the clinics teams; sharing best practices, identifying growth opportunities, and evaluating and analyzing individual practice needs.
• Work closely with Sales, Onboarding, Operations, and Customer Service to ensure a positive clinic experience
• Be a veterinarian, practice team and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience
• Monitor, analyze and manage quality and compliance metrics across your portfolio of clinics to ensure that we are delivering a world class fulfillment experience for pet parents
• Think big and innovate to find new and novel ways to increase adoption and engagement or reduce cost to serve

What You’ll Need:

• 4+ years of experience as an account manager or customer success manager in Consumer goods & services, eCommerce marketplace or related industries (B2B or B2C); experience in the veterinary or healthcare industries strongly preferred
• Expertise in building and managing customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approach
• History of implementing processes, methodologies, programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locations
• Demonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environment
• Hands on experience with sales/CRM technologies and best practices (Salesforce, etc.), and/or Engagement or Marketing Automation Software and tools
• Ability to synthesize large quantities of and complex data into usable/actionable information
• Track record of taking ownership and driving results in a data-driven, fast-paced environment
• Excellent written and verbal communication skills
• Position requires over 80% of time visiting clinics with up to 50% out of town travel.
• Bachelor’s degree or equivalent experience required.

Bonus:

• Experience as a veterinary technician or assistant
• History of selling into or engaging with, large and small veterinary OR medical practices in the US
• History managing and growing multi-site locations across a diverse product portfolio
• Experience with launching new technology products/services to veterinary clinics OR medical practices
• Strong understanding of the overall pet care industry and recent trends
• In depth experience and understanding of the veterinary profession in the US

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Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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