Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

As a Customer Success Specialist you will showcase your “Customer First” attitude, your passion for service and enjoyment of learning new technologies. By leveraging technology, team-building, and data-driven programs, the CSS will efficiently drive customer health and retention. 

•Work closely with the Customer Success Managers and Technical Adoption Managers to ensure the success of the customer journey as measured by adoption and health scores

•Be responsible for communicating objectives and ensuring timely delivery of solutions

•Assist with ticket escalations, providing regular reporting on customer health and utilization

•Developing long-term relationships with your assigned ThousandEyes customers

•Coordinate, develop, and lead customer projects

•Launch and on-board new customers, and set them up for success with the platform

•Become a trusted adviser for the partners and operational teams via the ThousandEyes platform

•Forecast and track key account metrics

•Help drive customer renewal

•Assist with high severity requests or issue escalations as needed

•A standout 'customer first' attitude

•Outstanding communication and problem-solving skills

•Excellent listening, negotiation and presentation skills

•Proven background in lead generation and prospecting

•At least 1-2 years of professional experience with data collection or analytical experience in software or technology

•Ability to work with various business units

•Highly organized with outstanding follow-up skills

•Technically adept, understanding of software and how businesses use software

•SaaS experience a plus, but not required

•Passion for cloud technologies

•4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies

•Excellent verbal and written communication skills

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.