At AKQA we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

Experience Designers at AKQA apply empathy, systems thinking, and craftsmanship to strategic insights — designing ground-breaking solutions to human problems. Adept storytellers and fearless innovators, they create interactive experiences, products and services that move the world. They are the user-centered glue that binds together business, creative, and technology into a harmonious collaboration—facilitating design workshops, working with multi-disciplinary teams to deliver award-winning, impactful work.

Based in our Milan office, you will have access to our diverse network of specialists by collaborating across our twelve European studios. You will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their fields. 

ROLE REQUIREMENTS

• Apply solid user experience and usability principles while looking for opportunities to innovate
• Demonstrate excellent knowledge of all aspects of the UCD approach and the ability to apply them flexibly across a variety of project types
• Able to contribute at a high level to the overall strategic client approach, taking into account relevant marketplace, consumer and technology factors--and a keen interest in growing within more strategic & CX-focused disciplines 
• Able to use/introduce more advanced UCD techniques (rapid prototyping, remote testing etc.) to improve efficiency in the user experience process and the quality of the solution
• Able to develop solutions for a wide variety of touchpoints, platforms and devices including mobile, web, kiosk, social, physical, etc.
• Lead User Experience work streams on large-scale and complex projects
• Promote collaborative work practices, and identify opportunities to improve quality and increase efficiency through collaborative design
• Demonstrate cross-functional understanding; clearly articulate purpose and value of other disciplines within Strategic Services, identifying when their input is needed
• Collaborate with the client and with various teams within AKQA. Ability to lead workshops and manage mid to senior stakeholders. Experience of nurturing client relationships
• Provide support, guidance and mentoring to junior members of the User Experience Team

QUALITIES AND CHARACTERISTICS

• Embrace challenges and inspire new ways of thinking
• Expertise in understanding digital behaviors, cultural expectations and social networking.
• Fluent in English with a strong command of the language, both written and spoken
• A compelling portfolio of unique work that spans mediums, including: mobile applications, responsive web, product & service design.  Experience with voice, AR/VR or IoT/hardware are a plus
• Wide breadth of experience in your portfolio demonstrating skills across Research, Strategy, IA, Design and Testing. Experience with ethnographic research, ecosystem design, information architecture, and user testing and experience with innovation processes including Design Thinking workshops, Google Design Sprints, Business Model and/or Value Proposition canvas
• Expertise with tools such as Sketch, Miro, Atlassian, Keynote.
• Proven creative success working in collaborative, multi-functional teams
• Strong presentation skills, visual and written
• Breadth of cultural reference points
• You have a drive to break boundaries and craft the best ideas of their kind in the world
• You are passionate, driven and obsessed about your craft and stay on top of best practice in your field

Explore our extensive range of benefits here.

AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA’s ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.