We're looking for a motivated and strategic Key Account Team Lead to lead our Key Account Management (KAM) team, ensuring seamless day-to-day operations and delivering exceptional customer experiences. In this role, you will manage a small team, oversee key processes, and collaborate with cross-functional teams to drive performance and optimise best practices within the Loyalty function.

• Lead and manage the daily operations, workflows, and administration of the KAM team, ensuring high engagement and adherence to best practices.
• Act as the primary point of contact for any escalations related to Key Accounts.
• Collaborate closely with central teams, including Analytics, Product, Customer Service, and Development, to align and execute on joint initiatives.
• Own the team’s KPI tracking, reporting, and the development of campaign and spend plans (AMPs).
• Support the Head of CRM in defining, streamlining, and optimising operational processes and frameworks that ensure compliance and efficiency.
• Lead the planning and allocation of team resources, ensuring priorities align with overall business goals and regional market needs.
• Inform and influence the Zecure roadmap by identifying market-specific development or optimisation opportunities.
• Oversee onboarding, training, and ongoing development of KAMs, ensuring the team remains high-performing and aligned.
• Manage feedback loops within the Loyalty team, addressing issues, providing solutions, and escalating where needed.
• Investigate and raise actions on Bonus abuse, and follow up on process improvements
• Drive the Loyalty roadmap, setting initiative priorities and ensuring effective execution.

• Proven experience in team leadership or account management within a customer-focused or loyalty-driven environment.
• Strong understanding of campaign management, customer journeys, and reporting/KPI tracking.
• Excellent stakeholder management skills with the ability to drive collaboration across multiple functions.
• Proactive, structured, and solution-oriented approach to problem-solving.
• Comfortable working in a fast-paced, evolving environment with multiple priorities.
• Familiarity with regulatory compliance in marketing or loyalty functions is a plus.

You’ll be joining a dynamic and collaborative environment where customer loyalty and engagement are at the heart of what we do. If you're passionate about building great teams, driving continuous improvement, and making an impact across the business—this is the role for you.

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