Who We Are [Employee Tech]

Wayfair.com is a leader in the e-commerce space for all things home. Our platforms support millions of people searching every day for the perfect item, and provide a unique purchase and delivery experience. Here at Wayfair, data drives everything that we do. Come help us continue to build innovative solutions, leading up to our next $10B in revenue! 

Employee Tech at Wayfair is responsible for providing technology services and support for all Wayfairians globally. Our goal is to enable employee productivity through collaboration and innovation to help our employees provide our customers with a home that they love! We’re looking to grow our Warehouse IT team by bringing on a talented individual who wants exposure to our broad desktop computing tech stack and complex technical warehouse infrastructure.

What You'll Do

• Delegate tasks and provide clear direction to a team of 4 + engineers
• You will act as a point of ticket and systems outage escalation for engineers
• Manage IT Projects and platform updates, changes, and deployments
• Track progress, timelines and challenges and communicate them to project stakeholders
• You will handle unknown challenges, roadblocks, and dependencies effectively
• Communicate with Warehouse Management relevant IT changes affecting business practices, workflow, and SOPs for warehouse employees.
• Assist in developing, maintaining, and communicating all new or updated processes, procedures, and other relevant operational information to Engineers
• Develop and set short term and strategic goals for area of responsibility
• You will review and thoughtfully critique your team’s work regularly, providing actionable feedback and helpful suggestions.
• Ensure operational efficiency for our desktop computing and technical warehouse infrastructure
• Collaborate across cross functional engineering and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate Information

What You'll Need

• 5+ years of experience in people management
• Track record of success in developing relationships with stakeholders, working collaboratively and leveraging influence to drive multi-departmental projects.
• Graduated from a 4-year college or BA/BS degree from university in relevant field or equivalent experience
• Excellent interpersonal and team building skills
• A mindset to solve problems with analytical, creative, and innovative approach
• Warehouse Fulfillment Center/Distribution Center IT support experience a plus
• SQL knowledge a plus
• Prior warehouse operations/warehouse management system(WMS) experience a plus
• Ability to work on-site in a 24/7 Warehouse environment to assist in supporting physical hardware/infrastructure when needed

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.