Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Leveraging our growing security product suite, a CSOC Analyst contributes real world security insights to Fastly and our customers as we address Internet-scale threats. Cloud security solutions enable our customers to benefit from extra visibility across the world and expertise from a central team. 

The Customer Security Operations Center (CSOC) team provides operational support for Fastly’s security products and services.  CSOC Analysts within this team focus on delivering outstanding security services to our customers.  The team works with the security, operations and customer organisations internally to respond to security threats faced on the Internet today.

This CSOC Analyst role will be working our wrap-around shift (Friday, Saturday, Sunday, Monday and Tuesday).

What You'll Do:

You will be responsible for monitoring and analyzing customer activity, like identifying account-takeover, bot attacks, DDoS attacks and other malicious web traffic. The focus will be around attacks at the application layer. You will have the opportunity to work on some of the world’s most scalable distributed systems that handle around 25 million requests per second, as well as the world-class engineers who developed these systems.

CSOC analysts are responsible for the following:

• Provide an outstanding response to customer security issues and support
• Provide an excellent customer experience
• Analyse web traffic and identify suspicious activity
• Triaging and responding to incoming tickets and proactively detected alerts
• Write, contribute to, and review security reports
• Manage security configurations for our customers
  • New alert creations
  • New attack mitigations
  • Modification of existing controls
• Respond to tickets and alerts in accordance with established Service Level Agreements (SLAs)
• Contribute to the processes and policies that scale our organisation as we grow

What We're Looking For: 

• Strong interest in Infosec and application security
• Working knowledge of core internet technologies like DNS, HTTP & TLS
• An understanding of the OSI model and are able to explain potential exploit methods at each layer
• Experience in any IT or security operations, technical support, or research related role
• Scripting ability in a popular coding languages
• Desire to contribute to the processes and policies that scale our organisation as we grow
• Assist with the maintenance of existing run-books and identifying when a new one should be created
• Desire to work and learn on one's own initiative but in a supportive team environment
• Experience troubleshooting WAF products
• Fluency in English (both spoken and written) required and you know how to adapt content for different audiences
• Connecting with clients to address concerns or escalations; track and drive to closure any issues that impact the service and its value to clients
• Focused on delivering exceptional customer experiences

Work Hours: This role will be working our wrap-around shift (Friday, Saturday, Sunday, Monday and Tuesday).

• This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations:

• London, UK 

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

This position may require travel as required by your role or requested by your manager.

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. 

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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