See yourself at Twilio

Join us as our Workplace Operations Manager for our San Francisco Office Headquarters

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to manage the day to day workplace operations at our San Francisco office Headquarters

Twilio is looking for a leader with a demonstrated track record of customer service, people management, and operational efficiency.  This individual will be someone who likes ambiguity, is comfortable operating in a dynamic environment and enjoys getting into the details to drive improvements every single day.  The Workplace Operations Manager is central to Twilio’s continued growth, and will work closely with senior leadership and all teams to manage and improve the workplace environment. 

Responsibilities

As Workplace Operations Manager, you will:

• Manage the quality of service levels, directing and coordinating workplace operations including, food service, reception, maintenance, mail and shipping, janitorial, and event set-up
• Oversee and develop the Workplace Operations Coordinator 
• Responsible for all workplace and building operations, including maintenance and vendor management 
• Work with Property Management team to ensure building operations support our employee and office needs 
• Oversee audits to ensure the workspace is properly maintained and meets company and departmental standards, as well as all safety and sustainability guidelines
• Create Purchase Orders and track spend as well as identifying efficiencies and cost savings opportunities 
• Lead onsite event planning and logistics for all internal events and gatherings in partnership with cross functional support teams. 
• Ability to quickly respond to operational and emergency situations, and provide technical guidance and direction during real-time situation/problem management. Must be able to communicate and act in a consulting capacity with projects and new designs.
• Effectively communicate with peers, key stakeholders and all business partners
• Manage tickets ( work requests ) ensuring timely responses by the team and high level of customer service

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years experience in Workplace Operations/ Employee Experience or equivalent. Proven experience as a Workplace Operations Manager or similar role, with demonstrated project and program management expertise
• 5+ years of People Management experience. The ability to manage and coach a team is important in this role.
• Previous event management experience for both large-scale and small-scale gatherings.
• Project management self-directed experience, with excellent problem-solving skills and the ability to execute tasks in an efficient manner
• Excellent leadership, communication and interpersonal skills
• Proven planning organizational and relational skills with a background in office administration.
• Exceptional computer skills and must have experience with (Google Docs/SpaceiQ/ServiceNow/Oracle) 

Desired:

• CFM and or FMP credential preferred but not required

Location

This role will be based in our San Francisco Headquarters office at 101 Spear Street. 

Relocation costs will not be offered for this position

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions

The estimated pay ranges for this role are as follows:

• Based in the San Francisco Bay area, California: $132,160.00 to $165,200.00
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.