As 3rd  Level Support Technican, your day will look like this:  09:00-09:30 Get an overview of your open tasks and prepare for the daily call. 09:30-10:00 Daily call with team colleagues and management. Every day we discuss ALL tasks and set priorities together. This way you can stay in touch with your teammates even when working remotely and know what tasks you have for the day. The dailies are written down so that they are a support for you throughout the day. 10:00-12:00 Independent work on support and operational tasks that have been discussed in the daily. If you have any questions about the tasks, you can always contact your teammates via Slack (in writing or by phone). The team is less than 10 people, which means you know everyone you work with.12:00-13:00 LunchYou have a one-hour break. This can be arranged flexibly. 13:00-18:00 Independently work on support and operational tasks and finalise daily tasks. 

• Support customers via JIRA-Ticket System with a strong emphasis on understanding their needs
• Answer customers requests and help solving problems (e.g. product questions, production issues, and configuration requests), including those more technical - being tech-savvy is a must.
• Effectively translate customer needs/issues into solution
• Receive and transfer feedback about issues, requests, and ideas for improvements 
• Ensure the customers’ satisfaction with our support

• Project management and execution of time-critical projects and implementations
• Be the point of contact for technical issues for staff and clients
• Assist our publishing clients with technical onboarding/advertising integrations
• Oversee daily operations
• Monitoring of daily operations
• Assist management with administrative tasks

Your skills: ✅ German B2-C2 level – is mandatory ✅ 3-4 years of work experience in the customer support area ✅ Experience with HTML/CSS or other technical skills showing your experience in technical operations.✅ Experience with ticket systems ✅ Very good communication skills✅ A strong sense of responsibility✅ A passion for technology✅ Knowledge of how to use Browser Developer Tools

* 100% remote work* Permanent employment contract* 28 days holiday plus Christmas and New Year's Eve* 100% sick pay (after 1 year of employment)* 1:1 onboarding with mentor* Individual work equipment - we equip you* Great development opportunities based on your knowledge and worked out together with you* We celebrate your birthday with a great gift* Regular trips to Munich with full travel and hotel reimbursement* 2 great annual events for all employees

We read each application carefully and get back to you. If your skills and talents meet our expectations, the following application process awaits you: 1. step: Preliminary interview with HR approx. 20min2. step: Interview with the head of department approx. 30min3. step: Skill test4. step: Invitation to the office in Munich, presentation of the company & conversation with the CEO5. step: Contract