The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is seeking an Academia Operations Specialist to provide customer support and manage day-to-day operations of the rapidly growing Academia program. The MongoDB for Academia program drives adoption of MongoDB in higher education institutions and enhances educational outreach through organizational partnerships. The team is dedicated to helping educators and students embrace MongoDB by providing compelling program benefits, content, and engagement opportunities. 

In this position, you’ll play a key role in scaling the program globally and ensuring students and educators have a fantastic experience.

This role can be based out of our Gurugram, India office or remote. 

In this role, you will:

• Provide operational support and manage end-to-end operations of the MongoDB for Academia program 
• Manage inbound applications and communications with educators and students (email and phone)
• Conduct outreach to educators and educational institutions
• Proactively monitor systems and platforms used to support students and educators
• Regularly monitor and report on Academia program statistics and learner progress to internal stakeholders and partner organizations 
• Provide administrative support for content syndication efforts
• Oversee Memorandums of Understanding (MoUs) with partner institutions and maintain trackers
• Maintain procedural documentation

• Bachelor's degree or equivalent work experience
• 2+ years of experience providing operational support 
• Exceptional written, verbal, and interpersonal communication skills
• Ability to develop and maintain strong, productive relationships with deans and faculty for top Computer Science, Engineering and Business programs at University and college levels
• Experience taking initiative and owning end-to-end deliverables 
• Ability to handle multiple tasks efficiently with excellent organizational skills
• Keen attention to detail
• Presentation and communication skills

• Familiarity with MongoDB or non-relational databases
• Experience with Zendesk, Airtable, Jira, or Google Suite
• Experience identifying opportunities for, and implementing, process improvements and automation
• Experience working in an academic or online learning environment is not required, but interest in this field will make the role more enjoyable

Contract term: June 2024 - January 31st, 2025

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.