📍London OR UK Remote | 💰£48,000 - £70,000 Dependent on experience + Benefits | 

About us: 

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

About our Vulnerability, Accessibility, Inclusion and Bereavements Team:

This role will sit within the Vulnerability, Accessibility, Inclusion and Bereavements Team within Customer Operations.

As Accessibility & Inclusion Manager, you will be a subject matter expert, responsible for planning and implementing our existing customer accessibility and inclusion strategy at Monzo, driving awareness and understanding and helping business areas embed considerations of accessibility & inclusion - making sure we consider the needs of all customers.

You will assess our current product and customer service offering against legal, regulatory and industry standards for accessibility and inclusion, and use the insights to drive improvements across the business.

What you’ll be working on:

• Planning and implementing our customer accessibility and inclusion strategy across all areas of Monzo
• Supporting the implementation of a financial inclusion and education strategy
• Pulling together insights to monitor performance against the strategy, raise awareness, and drive and deliver improvements in the way we design products and service customers
• Carrying out regular gap analysis and creating roadmaps to ensure we are compliant with various legal, regulatory and industry standards
• Curating knowledge, and facilitating accessibility training
• Approving and feeding back on change proposals that require specialist input

In addition to the above, you will attend committee meetings across Operations and Product to make sure accessibility and inclusion is considered.

You should apply if:

• You have expert accessibility knowledge  - identifying and reducing barriers that might prevent people from interacting with products and services
• You have experience in designing, developing and implementing accessibility strategy at scale and in digital journeys
• You have experience leading accessibility initiatives, and you’re able to advocate appropriate solutions to complex accessibility problems
• You have a solid technical understanding of accessibility and understand the technical expectations and limitations around assistive technology
• You have experience implementing governance and assurance systems to ensure accessibility is built into all projects and change lifecycles
• You have experience in and knowledge of the legal, regulatory and industry standards that surround accessibility & inclusion (eg. Equality Act 2010, New Consumer Duty, WCAG and The European Accessibility Act 2025)
• You're excited about what we're doing here at Monzo

The interview process:

Our interview process involves 4 main stages: 

• Application questions (x3)
• Short call with a Monzo Recruiter
• 30 minute video-call with Hiring Manager 
• Interview Loop (2 x 45 min interviews conducted via GoogleMeet) 

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on core-hiring@monzo.com

What’s in it for you:

💰 £48,000 - £70,000 dependent on experience ➕ plus stock options & benefits 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for training courses and conferences➕ And much more, see our full list of benefits here

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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