Role: Account Director

Location: London, England, United Kingdom (Remote)

ROLE MISSION

Working in partnership with our client, the Account Director will lead a team to create well-designed and impactful creative across digital, social, eCom, and print channels. The Account Director needs to develop and build strong relationships with clients at a senior level, becoming a trusted and valued advisor. 

THIS ROLE IS RIGHT FOR YOU IF...

The main clients you’ll work with are based in France and the UK, so strong verbal and written communication in both French and English is essential. The role requires a ‘hands-on’ approach from higher level strategic planning and implementation to managing the processing and delivery of smaller artwork briefs.  

ABOUT THE TEAM YOU WILL BE JOINING

Reporting to the Group Account Director, the Account Director role sits within a team of 6, made up of both creative and eCom colleagues. 

WHAT YOU WILL BE DOING IN YOUR ROLE

• Work in true collaboration with the client and be responsible for Brand Guardianship across all projects to ensure that the client experience is as positive as possible. 
• Take overall financial control of accounts, including profitability, accuracy of forecasting, late payment, as well as fee negotiation, providing regular and timely reports to the Group Account Director.   
• Own the execution of projects, run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP.
• Accountable for the delivery of growth targets for the account.
• Escalation point if the client or internal SLAs and processes are not adhered to, or where there are process gaps. Ensure that these are captured along with a suggestion for improvement, and work with the Group Account Director to rectify this.
• Negotiate to create win-win compromises with your client on behalf of your team members where needed.
• Identify new business opportunities through relationships, introducing IIG’s & Brandtech capabilities where appropriate. 

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. 
• Excellent account leadership skills with a developed financial and commercial acumen, creative judgment, strategic thinking, talent management and business growth. 
• A proven track record of commercial growth across new and existing business. 
• First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills. 
• A clear understanding of all IIG group products and how to utilise this knowledge to the accounts advantage.  
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service. 
• Highly creative with the ability to generate ideas and practically contribute to studio output. 
• Proficient in Microsoft Office and other related software. 
• Experience in FMCG sectors would be an advantage. 
• 5+ years of relevant experience in: Digital, Social, Print, Artwork, Production  

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Follow us on  Instagram oliver.talent

Job Id: 8164

#LI-JT1 #LI-Remote

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.