We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Team

As part of UserTesting’s Go-to-Market function, the Revenue organization comprises over 100 sales professionals across multiple segments worldwide.  The Healthcare segment is responsible for growing some of our largest customer relationships. 

The Healthcare team consists of Account Executives. Each manages a book of business “expand” accounts, with quarterly and annual growth targets across the entire suite of UserTesting solutions and has a patch of new business “land” accounts. They report to the Vice President of Healthcare. 

At UserTesting, it’s all about our people. We recognize that our people are the foundation of our success and growth. We believe in work-life balance and are fiercely family-first, whether that’s your at-home family or your UserTesting family. We’re committed to supporting your growth and development through our core company values.

The Opportunity

Joining our team as an Account Executive, allows you to play a key role in the continued expansion of UserTesting—the industry leader in experience research and digital human insights. We’re growing significantly across North America and Europe and are excited to welcome you on the journey!

Your focus will be on identifying and winning new accounts and retaining and growing the customer base across UserTesting’s broad solution set. You will identify, develop, lead, and execute the territory strategy with a team of Renewal Managers, Customer Success Managers, Solutions Consultants, and Business Development Representatives to initiate, build, and grow mutually beneficial, long-term customer relationships. 

Our clearly defined sales methodology delivers results, differentiates our company from the competition, and aligns our broad solution set to customer needs. Our highly effective partnership model and team structure ensure the most effective customer journey, from new prospects to satisfied, expanding, and renewing customers.

We know that success starts with hiring the best people. We'll give you all you need to complete the job and ensure you have a lot of fun along the way. If you’re looking for a place to learn and grow your career with exceptionally talented colleagues, UserTesting might be the place for you!

• Achieve quarterly ($287k) and annual ($1.44M) sales and growth targets, with monthly forecasting accuracy (+/- 10%)
• Achieve quarterly and annual customer retention targets, delegating and partnering with Renewal Managers
• Own pipeline development for your territory—Partner with Business Development Representatives, Field Marketing, our Partnership Team, and manage self-prospecting efforts to drive pipeline coverage within your territory
• Drive the MEDDICC Sales Process with perfect fundamentals to control the buying process and offer creative solutions from UserTesting’s broad solution set
• Collaborate with sales ecosystem (Solutions Consulting, Value Management Office, Insights Consulting, DealDesk, and more) to drive profitable customer outcomes
• Develop and execute a territory plan and account plans for key accounts within your territory
• Maintain organized and comprehensive documentation in Salesforce, Clari, Slack, and the sales technology stack
• Collaborate with Customer Success Managers and Scaled CS team to ensure customer journey and touchpoints drive value, growth, and retention
• Bonus points if you have experience within the Healthcare Industy, User Experience or Consumer Insights/Market Research domain

What we're looking for

• Experience in both winning new business and growing an existing book of customer business in the Healthcare segment
• Proven success in an enterprise SaaS sales role, with a history of exceeding quota performance and account gross retention goals
• An exceptional communicator and a self-starter with a demonstrated ability to succeed in a fast-paced, changing environment
• Strong team player and competitor—we hunt as a pack and celebrate wins as a team.
• Experience winning large software and services deals within complex, multi-matrixed enterprises across a variety of industries
• Comfort in creative leverage and compelling incentive to successfully drive opportunities to close within a fiscal period
• Effective time management and staying “closest to the dollar” with all activities
• Proficient with Salesforce, Clari, Outreach, Google Suite, Microsoft Office/Google Docs, and related productivity tools.
• Demonstrates UserTesting’s values through work product and within day-to-day team interactions

Perks and Benefits 

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking 
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan 
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement 
• Employee Referral Programme 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here! 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

******

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.