At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

We are looking for an Account Manager who will join our team in Paris and manage a large portfolio of merchants, helping them onboard and succeed at scale with GoCardless. To succeed in this role, you will need to have previous experience in Account Management or CSM, ideally in technology, finance or SaaS. We’re looking for someone who relishes the challenge of understanding each merchant and their industry.

The Europe team is a group of people who come from all over the world to help grow our ever expanding region in a great environment. It’s not unusual to see us enjoying a meal or drinks together in our lovely office at the heart of Paris. What drives us is the desire to have an impact!

• Take full commercial ownership of a large portfolio of our Emerging, Mid Market and Enterprise customers (100+ customers; $3 million on average)
• Identify, nurture and close upsell opportunities across the portfolio 
• Mitigate risk including managing renewals
• Identify and expose valuable insights to the customer during Success reviews
• Learn how to use the GoCardless product in order to support customer onboarding, use case application/expansion and promote its value
• Partner with your Implementation Manager to assist and hold customer accountable for completing onboarding milestones
• Learn and use our systems and tools such as Zendesk and ChurnZero
• Seek to improve processes and the customer experience through feedback and data driven problem solving
• Coordinate with Customer Experience to identify and capture customer stories leading to referrals, testimonials and case studies

• You have a proven track record in managing and growing a portfolio of accounts
• You have a passion for helping customers
• You have an operational mindset and seek to constantly improve both effectiveness and efficiency
• You have strong listening and verbal communication skills: you will need to quickly understand customer needs or issues and deliver a clear and concise response via video calls, emails, in person meetings
• You have experience prioritising your time, especially between multiple important and urgent issues
• You love working cross-functionally and partnering with other teams on projects 
• You are fluent in French and English. Additional languages are a plus (our clients speak Spanish, German, Italian, Portuguese, and other European languages).

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Equity -all permanently employed GCs get equity to help you make a valuable contribution 
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2023;

42% identify as women

28% identify as Black, Asian, Mixed or Other

9% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.