At AKQA, the Client Service team handles every facet of our relationship with clients, ensuring an unwavering commitment to the best possible outcome for all. With profound empathy for client contexts, customers and aspirations, they're the ultimate brand advocates and experts in identifying exciting new opportunities for growth.

As an Account Manager, you will work closely alongside the Account Director to oversee project progress and manage client relationships. You are responsible for ensuring the successful delivery of projects, addressing client needs, and contributing to the growth of our clients’ businesses. By collaborating with cross-functional teams, you will help drive business value for multiple clients while maintaining strong stakeholder engagement.

ROLE REQUIREMENTS

Revenue Achievement Focus:

• Identify upselling and cross-selling opportunities in collaboration with the Account Director and broader Client Service team.
• Develop and implement strategies to maximize revenue and expand the scope of services for existing clients.
• Track and report on business development activities, providing insights and recommendations to leadership.

Project Management:

• Coordinate end-to-end project execution, ensuring on-time and high-quality outcomes.
• Define project scope, objectives, and deliverables in collaboration with the Account Director and internal teams.
• Proactively identify and mitigate project risks, resolving issues swiftly to keep deliverables on track.

Client Relationship Management:

• Serve as a key point of contact for clients at the project level, addressing their needs, concerns, and goals.
• Work with internal teams to propose solutions and strategies that align with clients’ business objectives.
• Provide ongoing updates to clients and maintain regular communication to foster trusted partnerships.

QUALIFICATIONS & CHARACTERISTICS

• Experience: 3–5+ years in a client-facing or project management role, ideally working with Japanese large enterprises.
• Communication Skills: Proven ability to engage, influence, and build trust with mid to senior-level stakeholders.

• Language Proficiency: Strong Japanese language skills are required; English proficiency is a plus but not mandatory.

• Leadership: Demonstrated ability to motivate teams and drive projects toward successful outcomes.
• Mindset: Proactive, solution-oriented, and eager to identify new opportunities for client business growth.

AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, colour, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability or veteran status have no bearing on our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.