This position can be based in Madrid or any other of Personio's European offices (Munich, Berlin, Barcelona, Amsterdam, Dublin, London) with a 50% remote option. At Personio, Customer Success is more than a specific role, it is an integral part of our corporate culture and defines the way our customer teams work. As part of the Customer Success Team, you will help our Emerging Markets customers to understand the product, collect feedback, drive customer growth and help bring HR processes to a new level! The long-term satisfaction of our customers is your success! In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue. You actively promote customer loyalty through close interaction with our existing customers in the Emerging markets.

• You own a portfolio of customers (of mixed segments) and are responsible for all commercial topics with the goal of increasing the net retention of your customer base
• You are the main stakeholder internally for Emerging Markets (ROW) related knowledge
• You qualify customers for upselling potential, independently conduct product demos and continuously build business relationships
• You identify customer challenges, conduct escalation discussions, and communicate solution options to minimize risk prior to churn
• You renew customers' contracts, prepare offers and negotiate prices
• You are the first point of contact for customer billing issues, and you remind them to pay unpaid bills
• You analyse behaviour and needs of customers (e.g. Health Score, NPS) and suggest specific actions to make them successful
• You work with clear targets to be able to measure the success of your work

• You are a strong communicator with excellent English & Italian language skills 
• You have successfully completed your studies in economics, technical business administration, or a comparable course of study
• You have been able to successfully prove yourself in sales, account or partnership management in the last 3-5 years, and you have ideally gained first experiences in the software environment
• You are proactive, able to work independently, good at prioritizing your tasks, and you are a team player
• You have an affinity for software and your solution-oriented approach makes you a competent contact person for our existing customers
• You are interested in HR and organizational topics and enjoy dealing with customers
• You have ideally already worked with ticketing or project management software (e.g. Zendesk, JIRA, Salesforce, Confluence)

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes