If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

As the Long Tail Lead in Kenya, your mission is to drive sustainable order growth and revenue from our long tail partners, small and mid-sized businesses that form the backbone of Glovo’s marketplace. You’ll lead a team of four Account Managers focused on helping these partners succeed by optimizing their investment in Glovo Ads, strengthening account relationships, and improving retention.

You’ll also play a strategic role in building local plans that align with regional priorities, rolling out commercial initiatives, and ensuring operational excellence in how we work with this partner segment.

THE JOURNEY

• Lead & Coach: Manage and support a team of four Long Tail Account Managers. Set clear performance goals, coach for growth, and ensure they have what they need to succeed.
• Drive Results: Own and deliver Kenya’s Long Tail Ads revenue and partner retention targets. Guide the team to build data-backed plans for boosting ads and preventing partner churn.
• Operational Excellence: Streamline ways of working for better team efficiency, reporting accuracy, and partner experience.
• Local Strategy Execution: Localize and roll out regional and global Long Tail projects, whether it’s new dashboards, performance trackers, or commercial pilots.
• Partner Management: When needed, step in to support with top long tail accounts or unblock challenges for your team.
• Cross-Team Collaboration: Work closely with other commercial teams, ops, marketing, finance, and regional leads to align on key priorities and execution.

Culture Builder: Foster a supportive, inclusive, high-performance environment where your team can thrive.

WHAT YOU WILL BRING TO THE RIDE

• 3–5 years of experience in account management, growth, or commercial roles, ideally in tech, FMCG, or digital platforms.
• Prior experience managing a small team, coaching individuals, and setting performance plans.
• Comfortable with numbers: you’re able to analyze partner performance, spot trends, and make decisions using data.
• Strong project and stakeholder management skills. You can juggle multiple workstreams while keeping a sharp eye on results.
• You understand small business needs and how to balance scale with local relevance.
• Gritty, proactive, and hands-on, you don’t wait for answers, you figure things out.
• Fluent in English and Swahili.
• Experience using tools like Salesforce, Looker, or SQL is a plus but not required.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!