Role: Account Manager 

Location:Hybrid / onsite in London, England x2 days per week

ROLE MISSION

Working in partnership with our FMCG client, the Account Manager will be responsible for delivering day to day workflow across a variety of content streams. This person will work closely with the project manager to ensure management of creative from briefing to delivery is seamless. They will act as a day to day client contact for all projects running through the studio, cascading feedback to the teams. The Account Manager will report back on WOW, escalations, opportunities and development of the Studio team. They will be line managed by the Senior Account Manager.

ABOUT THE TEAM YOU WILL BE JOINING

Reporting to the Senior Content Team Lead, the Account Manager forms part of a team of 17-20. The team will deliver high volume adaptation work across a big variety of content streams, including Digital, Shopper, eComm, OOH, etc. This role is split between being on site with the client in Chiswick and working from home.

WHAT YOU WILL BE DOING IN YOUR ROLE

• Understand the importance of brands and working within brand guidelines 
• A deep understanding of the business; their needs, expectations and requirements in order to provide the best service and solution through close partnership with the client 
• Effective project management through the full lifecycle using project governance as directed by the client – escalating issues and proactively resolving problems, managing project resource and spend and making critical decisions  
• The ability to drive and motivate a team and project through to successful completion  
• Run account meetings and take responsibility for service levels and KPIs 
• Work closely with clients to create strong concepts from initial briefing 
• Work closely with designers to develop a brief from beginning to end 
• Support client growth and projects.  
• Working in a team of 17-20
• 0 direct reports.
• Work across 15 products. 

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL 

• The ability to manage both individual and project workloads and identifying challenges and risks within them, along with the mitigation and solution  
• Executional rigour, competent in multitasking and great organisational skills 
• The ability to combine and translate complex material from different sources and contexts into stories and content that engage and resonate with target audience 
• Competent in presenting and communicating ideas to clients 
• The ability to clearly articulate your ideas 
• Experience in FCMG sectors.
• Experience working with FCMG products.
• Strong and relevant experience in: Digital, Social, OOH

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Follow us on  Instagram oliver.talent

Job Id: 8199

#LI-Onsite #LI-JT1

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.