We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

About the Team:

The Revenue Accounting team at UserTesting owns the ultimate responsibility for revenue, accounts receivable, and other associated account balances to be properly stated on the Company’s financial statements. The team reviews contracts both before and after signature to ensure compliance with UserTesting policy as well as US GAAP. The team is also focused on ensuring our processes are able to support the growing company and scale with the business needs. 

The Opportunity:

The Accounts Receivable Specialist will team with the Revenue Director at UserTesting to be responsible for the following:  

• Perform daily billing and assist with cash application
• Ensure an extremely high level of customer service to internal and external customers.
• Primary contact for customer collections and maintaining the overall status of outstanding invoices
• Research and resolve disputed receivables, double billings, short pays, etc.
• Prepare and enter adjustments as necessary to ensure proper accounting treatment
• Work with internal resources to develop action plans for delinquencies and other customer account issues.
• Assist in preparation and review of accounts receivable aging report and customer support to ensure all invoices are paid and past due receivables are investigated.
• Assist in preparation of Bad Debt analysis and Accounts Receivable reconciliation during month end close.
• Participate and help prepare A/R aging report to review with Operations team on a monthly basis.
• Identifying, suggesting, and aiding in implementing improvements to Accounts Receivable reporting and close processes, systems and overall efficiency

This position works closely with other functions within UserTesting (Sales Operations, Legal, Revenue Operations, Finance, Professional Services, Enterprise Systems, Customer Success) 

What we are looking for:

• Solid collections experience 
• Technology or SaaS background a plus.
• Bachelor’s degree strongly preferred   
• Proficiency with MS Office, advanced skills in Excel required
• System experience, Salesforce and/or Netsuite will be ideal
• Demonstrated strong communication skills  
• Extremely well-organized, detail-oriented, and team player
• Proactive “doer” who identifies potential “gaps” and ensures they are resolved prior to issues arising   
• Excellent interpersonal skills with a demonstrated ability to be flexible and effectively work with others as a team.  
• Service oriented with the ability to adapt and respond to different types of requests and deadlines
• Track record for flexibility and urgency in prioritizing and organizing projects
• Strong work ethic. 

Benefits

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Mental Wellness Employee Assistance Program

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.