AI Bot Specialist (all genders)

Full Time
Cologne, Germany
6 months ago
The opportunity 

As a Bot/AI Specialist for the Customer Experience Operations Team, you will play a crucial role in enhancing customer service efficiency and satisfaction through the design, implementation, and optimization of AI-driven solutions. You will be responsible for developing and maintaining chatbots, virtual assistants, and other automated systems that facilitate seamless customer interactions.

Your responsibilities 
  • Design, develop, and implement AI-driven solutions, including chatbots and virtual assistants, to enhance customer service capabilities.
  • Collaborate with cross-functional teams to understand business requirements and translate them into effective bot functionalities.
  • Integrate AI solutions with existing customer service platforms and tools.
  • Manage the deployment and testing of bots to ensure a smooth and efficient customer experience.
  • Analyze customer interactions with bots to identify areas for improvement.
  • Continuously optimize and refine bot algorithms based on user feedback, performance metrics, and evolving business needs.
  • Provide training and support to customer service agents on effectively utilizing AI tools.
  • Create comprehensive documentation for both internal teams and end-users.
  • Work closely with Tech and Product, the Knowledge team to align AI solutions with broader organizational goals.
  • Collaborate with stakeholders to identify new opportunities for AI integration.
  • Monitor the performance of AI systems, identifying and resolving issues in a timely manner
What you need to succeed 
  • Hands-on experience in developing and deploying chatbots and virtual assistants
  • Familiarity with natural language processing (NLP), AI technologies and machine learning
  • Excellent problem-solving and analytical abilities to analyze customer interactions with bots, identify areas for improvement
  • Effective communication skills and the ability to collaborate with various teams such as cross-functional teams
  • Understanding of customer service processes and a customer-centric mindset.
  • Experience working in Customer Service function in a similar environment
  • Knowledge of industry best practices in AI and customer service.
  • Demonstrate a willingness to continuously learn and adapt to new tools, techniques, and industry best practices in AI and customer service.
Our offer to you 
  • We’re working in hybrid mode offering you flexibility to work onsite and from home
  • WorkOUT Life Balance: 30 days paid vacation per year, 2 extra days for volunteering at a cause of your choiceflexible working hours, free access to our Employee Assistance Program, plus up to 3 months of remote working from anywhere in the EU, desk swap policy allowing additional remote working time from our other European offices
  • Regular team events and other initiatives helping employees to stay productive, healthy and engaged during hybrid mode
  • Personal development perks including an annual budget for books and online trainings, regular internal trainings, German and English language classes
  • A free Urban Sports Club L Pro Membership

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).