GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

  About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.

About the role 

We’re looking for a customer-centric AML Operations Analyst to join our AML & Escalations team. You’ll be part of the wider Operations team here at GoCardless where you'll help us to deliver an exceptional experience to our fast-growing Customer base, whilst ensuring we protect GC from financial crime risks.

This role will be based out of our office in Riga and working hours will be from 9.00 am - 06.00 pm (Mon - Fri). Some flexibility may be required from time to time. 

What excites you

• Acting as a point of escalation within Customer Operations, helping your colleagues solve problems using your expertise in AML/Financial Crime.
• Carrying out enhanced due diligence reviews/complex risk assessments on our higher-risk customers and providing risk-based recommendations.
• Reviewing Adverse Media, PEPs and Sanctions screening alert escalations from Customer Operation representatives.  
• Assessing suspicious accounts or behaviours and completing detailed internal SARs (Suspicious Activity Reports) where required.
• Handling AML-related queries & requests for information from external bodies in a comprehensive and timely manner.
• Delivering KYC reviews on GoCardless customers in line with our CDD framework, applying an end-to-end, customer-focused approach. 

What excites us 

• Strong KYC/AML background and investigations experience. 
• Experience in drafting and submitting suspicious activity reports to the relevant authorities.
• A flawless command of English communicate clearly in speaking and writing, and are happy to support customers via email or over the phone.
• You’ve worked as part of a team focusing on transaction monitoring and investigations or within a QC/QA team.
• You can clearly explain AML compliance and related risks, develop sound mitigation strategies and find solutions
• You're passionate about balancing AML requirements with a great customer experience, explaining our requirements effectively
• You take pride in having strong attention to detail and always see tasks through to completion 
• You're proactive, can pre-empt issues and are a creative problem solver
• You have the ability to keep calm under pressure
• You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach
• Fluency in French, German or Spanish will be an advantage

Salary range - the expected base salary range for this position is between €1,500 and €1,900 (gross). 

Base salary ranges may vary and are determined by things like geography, level of experience, interview assessment and seniority compared to fellow employees at GoCardless doing similar work. Please note that whilst we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
• Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
• Equity -all permanently employed GeeCees receive equity so we can share in the success we achieve together
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless  

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of July 2024;

45% identify as women

23% identify as Black, Asian, Mixed or Other

10% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.