Analyst, Quality Systems

Alongside team members, peers on other teams, and Operations leadership, this role will own, execute, manage, support, and improve upon a variety of brand specific processes, tools and systems, and strategic initiatives that impact the quality of our entire Supply Chain. To succeed in this role, you’ll need to have strong analytical and organizational abilities, a keen interest in how good data, processes, and tools can drive better decision-making, and a natural ownership instinct. This is an opportunity to make a big impact on a fast-growing organization, the food supply chain, and how people eat.

You will:

• Expertly take ownership of several tools, processes, and/or software, managing and executing at the rhythm required by the business
• Be the primary subject-matter-expert in the business for all of your responsibilities, including maintaining a strong understanding of the relevant inputs, outputs, structures, and process flows
• Take the lead in responding to questions, issues, and analysis requests, from both within the Continuous Improvement team and from other teams, related to your areas of expertise
• Work towards improvement of quality performance, and anticipate supply chain or distribution center obstacles as future business needs evolve.
• Implement processes to improve consistency and efficiency of communication, documentation, review and approval processes, error reduction, and ingredient quality across the network.
• Collaborate with various teams across all brands including but not limited to DC Operations,  production technology, food safety, nutrition, content management, and menu planning.
• Continuously seek out and evaluate opportunities (for example, integration of new data sources) to improve business outcomes, efficiency, strategy.
• Improve and refine tools, analysis and presentation techniques while adapting to an expanding business, and an evolving landscape of Supply Chain technology, so we can work smarter, not harder

You are:

• A data-driven critical thinker and problem solver - You use data and logic to identify opportunities, diagnose issues, evaluate alternatives, and synthesize and present critical information to solve complex problems
• Intellectually curious - You have an insatiable desire to understand why things are the way they are, how things work, and to challenge the status quo; you search for information and answers in an evolving landscape
• Detail oriented - you complete each task as flawlessly as possible before moving to the next task

• A natural owner - You are super reliable and thoughtful in managing your responsibilities, you care about the outcome and quality of your work, and you earn the trust of your colleagues

• Agile and organized - You thrive in fast-paced and dynamic environments; you can multitask and prioritize your responsibilities; you demonstrate a methodical approach to all your work
• A self-starter - You are comfortable working autonomously and are obsessive about producing high quality work; you’re eager to take on new projects without knowing exactly what you will uncover
• An excellent communicator - You can explain complex (often technical) information to a variety of audiences

You have:

• 1+ years of relevant work experience in an analytical capacity, including recurring responsibility for executing or owning tools or processes required by the business to facilitate operational activities
• Bachelors degree in fields such as Engineering, Supply Chain Management, Operations Management, Economics, Business Analytics, Finance, Mathematics, or other relevant area of study

• Excellent quantitative and analytical skills - able to gather, organize, analyze, visualize, and present data to enable decision-making
• Proficiency in spreadsheet applications, such as Microsoft Excel and Google Sheets, with preference for ability to automate within spreadsheets
• Competence with data wrangling - able to effectively identify, collect, organize, cleanse, transform, merge, and structure data, in order to ultimately deliver an output that enables better consumption and decision-making across the business

• Experience with SQL and Tableau in a professional or academic environment is desired, to quickly ramp up on broader HF data landscape
• Knowledge of a high-level programming language (e.g. Python, etc.) is welcome but not required
• Knowledge of Grafana and Snowflake is a plus
• Strong verbal and written communication abilities - able to convey the most important information to stakeholders, and to be effective in both technical and non-technical (business) situations

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Every plate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.