ONSITE Boston, MA (M - TR)

Analyst, B2B Territory

Who We Are

The B2B Sales Enablement team develops and operationalizes the go-to-market strategy and operating model for Wayfair’s B2B business, Wayfair Professional. We help drive both long-term thinking about what customer experience will maximize profitable growth and shorter-term measures improving operational efficiency. The B2B Territory team is responsible for account-related operations and strategy, including book management, customer sales treatment, and ownership guidelines, and lead prioritization/routing. We do this in partnership with a sales organization of over 400 agents delivering a nine-figure annual revenue target. Wayfair Professional helps hundreds of thousands of businesses to create the perfect space for their clients, guests and employees. We serve customers in the Office, Interior Design, Contractor, Property Management, Accommodations, and other sectors, with a broad assortment across furniture, fixtures, and decor.

What You’ll Do

In this role, you will support the execution of B2B’s Territory function. This role is accountable for deliverables and processes such as book management, account routing rules, performance reporting, and analysis to drive recommendations. This role entails comfort working with large data sets to enable efficient execution and provide actionable insights. Strong communication is key in this role, as you will work with cross-functional partner teams in Sales, Product, and Engineering among others. 

• Support execution of book management strategy, account routing rules, and performance analysis
• Contribute to key strategic initiatives for the business through analysis and process ownership
• Own operational processes related to account movement across different sales programs
• Help strengthen foundational processes through enhanced auditing, alerting, documentation, etc.
• Own the fact finding and resolution for Territory related issues, including handling Sales inquiries

What You’ll Need

• 1-2 years of professional experience in sales operations or a related field
• Analytical experience and comfort working with large data sets
• Excellent communication skills and a collaborative mindset
• Curiosity and eagerness to have an impact on the business, especially as it relates to sales operations, customer experience, process improvement and automation among others
• Ability to thrive in an fast-paced, evolving organization while juggling several priorities
• Good business judgment and problem solving skills
• Experience with Excel, SQL, Looker and Salesforce (or similar tools)
• Bachelor’s degree

An Important Note about Wayfair's In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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