As a Marketing Science Lead your curiosity never ends. You have in-depth experience working with across analytics capabilities to deliver better customer experiences and inform smarter business decisions. Gaining leadership experience through supervising and developing a passionate team of analysts (including their work priorities, timelines, deliverables, and training) is something you’re looking for. And you’re ready to expose your team to all sub-disciplines—because you believe it’s crucial to cultivate their expertise for both team development and client needs.

You will:

• Interpret the role of empirical practices in digital experience design and optimization.• Deliver complex projects involving multiple stages, components, and contributors in a timely manner.• Work across teams to identify, prioritize, and address clients’ business needs.• Offer creative solutions to process improvement and methodological design.• Work to build new solutions and processes, then document and share with the team.• Facilitate understanding of marketing science across the agency.• Monitor the day-to-day work of team members to ensure they grow within their roles and the discipline as whole.• Delegate work and provide opportunities for team members to work individually and collaboratively.

You have:

• Strong written and oral communication and presentation skills, which includes communicating complex technical concepts to non-technical audiences.• Proven team and project management skills, including training and staff development.• Confidence interacting with clients to suggest innovative ideas and drive organic growth.• Experience managing clients and employees, troubleshooting solutions in a calm and effective manner to ensure employees have the necessary support.• Clear understanding of data, data management, data infrastructure, and marketing applications.• Creative problem-solving skills that help you find new solutions, and a willingness to seek counsel when needed.• A strong ability to prioritize, ensuring urgent items are handled as they arise.

What We Offer

● Global maternity and parental leave● Competitive benefits packages● Vacation, compassionate leave, wellness days, and flex days● Six free therapy sessions through Therify● Access to online services for families and new parents● Hybrid work options● Extensive winter holiday office closures● Summer Fridays (off at 3:00 PM local time every Friday)● Diversity and Inclusion Board with 12 affinity groups● Funding towards internal learning and development● Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 2 days a week. The ask stems from our want to:

Strengthen opportunity for continuous learning

Improve collaboration and team relationships.

Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx