Title: Applications Administrator Apprentice

Location: Office-based with occasional travel

Division: IT SupportReports to: IT Support Manager

•    Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services?•    Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences?•    Do you want to have the opportunity to provide technical support to a range of line of business systems, deliver application operations, and work on projects in a customer-focused environment?

If so, we would love to hear from you!

ABOUT USAgilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organizations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data.  OUR VALUES Partnership: we become one team and family with organisations, helping them to navigate change and stay agile.Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens.Innovation: we bring together the right technologies and services to design solutions that work.Passion: we are passionate about - and dedicated to - public services and improving people’s lives.

THE ROLE

Key responsibilitiesThe Applications Administrator Apprentice is a vital role within Agilisys and this role will provide technical support to a range of line of business systems, deliver application operations, and work on projects in a customer-focused environment.

Specific dutiesDepending on the project, you will need to be comfortable doing the following:•    Provide pro-active support to end users, dealing with IT queries relating to applications and systems.•    Managing and prioritisation of incidents and service requests in an ITSM platform (e.g. SupportWorks, ServiceNow etc.) on a first and second tier support basis. Escalation of queries where third tier support is required.•    Managing customer engagement, feedback and queries from ticket creation to resolution within agreed service level agreements.

OpportunityThis role is an excellent platform for those who have a passion for IT and customer service. It offers the opportunity to gain hands-on experience in a fast-paced, innovative environment, and the chance to develop a wide range of technical skills.

ABOUT YOUThe ideal candidate will have a general knowledge, understanding and skills in ICT gained through work experience, previous employment and/or through education in an ICT subject. Excellent all-round organisational, written and verbal communication skills with the ability to empathise and communicate with users of all abilities is essential.

The Ideal Candidate•    Experience of working within call centre, customer service and/or collaborative support team environment.•    Good overall knowledge of Microsoft Windows 10 and Office 365•    Any experience of using or familiarity with the following systems: ICT qualifications from a professional body (e.g. CompTIA)

WHAT WE CAN OFFER YOU:This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development.

Benefits include:

•    Enhanced Pension Scheme•    Health Insurance•    Life Assurance•    Access to exclusive discounts and offers through the company’s “Perks at Work” scheme•    25 days annual leave (with the option to buy more)

 PROCESS

Simply submit your CV.

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role.  This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for.  You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for.

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent. 

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.