GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

  About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.

Intro to Business Services

This role will sit in the Business Services Org within the Corporate Services Group. Our Org mission is to better enable success at GC by delivering technological prowess supported by a highly customer focused service. We'll be focused on driving CRM/Finance/Operations tooling transformation and finding further SaaS efficiencies through automation and integration. 

The role

This is an exciting time to join GoCardless with the creation of the new Business Application Team within the Business Services division with the mandate to improve infrastructure, systems and processes. We are looking for a motivated, passionate application manager to develop and execute a strategic roadmap for the finance application portfolio, aligning it with business objectives and technology trends. This includes identifying opportunities for application modernisation, consolidation, and optimisation.

Roles and Responsibilities:

• Manage the entire lifecycle of applications, from requirements gathering and design to development, testing, deployment, and ongoing support.
• Own and manage the change advisory board for finance applications working closely with finance product owners to prioritise functional change requests.
• Ensure applications meet quality standards, performance targets, and user expectations.
• Collaborate with software vendors and third-party service providers to evaluate, select, and integrate off-the-shelf applications.
• Manage vendor relationships, contracts, and service level agreements (SLAs) to ensure timely delivery and support.
• Establish and enforce policies, standards, and best practices for application development, deployment, and maintenance following industry best practices e.g. ITIL.
• Oversee the planning, execution, and monitoring of application development projects, ensuring they are delivered on time, within budget, and according to specifications.

Required skills

• Minimum 5+ years of technical experience in managing core business applications ensuring they are secure, stable and fit for purpose.  
• Extension experience of Netsuite ERP and other related PTP, OTC, RTR application e.g. Coupa, Expensify, Domo and Floqast.   
• Implementing new standard practice, identify changes to the IT landscape and report on the improvements  made..
• Ability to communicate highly technical information to a functional / business audience
• Experience of identifying and implementing significant process improvements to deliver quantifiable business improvement. 
• Very strong collaboration and negotiation skills to drive strategy based on industry best practice.
• Outstanding ability in managing and monitoring business operations
• Ability to research and interpret relevant regulations, guidelines, and standards
• Bachelor's degree in Computer Engineering, Computer Science or IT

Desirable Skills:

• Experience with Salesforce and Workato.
• Experience working with Agile development frameworks.
• Certifications: NetSuite Financial User, Administrator.
• RESTLet, and Workflow.

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
• Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
• Equity -all permanently employed GeeCees receive equity so we can share in the success we achieve together
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless  

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of July 2024;

45% identify as women

23% identify as Black, Asian, Mixed or Other

10% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.