Join our team as an Associate Account Director, where your energetic and curious nature, paired with your passion for building iconic brands, will thrive. With a willingness to roll up your sleeves and excel in unexpected moments, your super positive attitude and high level of independence make you perfectly suited to flourish in our fast-moving, highly collaborative environment.  If you enjoy working in a fun and highly creative atmosphere while making a meaningful impact, this opportunity is tailor-made for you.

You will:

• Strategically guide clients and cultivate relationships for project excellence
• Lead both internal and client teams with finesse
• Precisely manage account revenue and drive organic growth
• Deliver metrics on relationship quality and product satisfaction
• Ensure accurate and effective implementation of Statements of Work
• Foster relationships across teams and departments, while mentoring and leading project teams
• Define and implement best practices at the business unit level
• Contribute to the overall development of the Client Services department
• Collaborate cross-functionally with creative and strategy teams, as well as with partner agencies

You have:

• 5+ years of Account Management experience in an Advertising/Digital Marketing agency, with at least 3 years of managerial experience
• A solid track record of handling complex projects and clients, with a fastidious attention to detail and ability to work across multiple concurrent workstreams
• Deep understanding of user-centric digital product design principles, inclusive of user journeys
• Experience working within an Integrated Agency Team (IAT) structure
• Proven experience in formulating and executing strategic account plans and roadmaps
• Quick decision-making abilities and adeptness at implementing solutions
• Strong negotiation, communication, writing, and organizational skills with meticulous attention to detail
• Proven ability to manage to defined Scopes of Work, with strong financial acumen
• Comprehensive understanding of project management
• Familiarity with CPG industry; preference for experience in heavily regulated categories
• Expertise in analytics, including test and learn methodologies

Please note:

• Business travel required. Ability to travel for company business, inclusive of multi-day trips to Client and/or Agency locations. International travel may be required; candidate must possess a valid Passport to travel without restriction within the United States of America and Canada.

What We Offer

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 15 affinity groups
• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx