What You'll Do

• Manage a large portfolio of new or high-potential suppliers, provide at-scale education, coaching and support to help them grow their business on Wayfair
• Establish and run the Wayfair new supplier incubation program, develop supplier education materials / curriculums and lead new supplier trainings
• Manage the official Wayfair supplier Wechat group community, independently plan, create and push mass/at-scale communication via Wechat, foster and maintain an active and engaged supplier base
• Develop a broad understanding of the Wayfair business model, customer value proposition and supplier success recipe, and translate them into effective supplier-facing recommendations / education materials
• Collaborate cross-functionally with a large number of global teams to provide best-in-class supplier support, respond to supplier inquiries and resolve supplier issues
• Own the analytics and reporting of the new supplier incubation program, leverage data to identify program & process improvement opportunities
• Lead or support various supplier events in collaboration with other Wayfair supplier-facing teams in China

What You'll Need

• 1-3 years of E-commerce, sales, social media marketing, or management consulting experience. E-commerce sellers management / education / relationship management experience is preferred
• Highly articulate and persuasive communication skills in Mandarin, both written and verbal. Previous experience with Wechat / social media marketing is preferred
• Strong analytical skills, able to manipulate and analyze large dataset to draw insights, readiness to work with data using Excel, SQL, BI tools like Power BI or Tableau
• Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions
• Good project management skill, ability to multitask, collaborate and prioritize work in a fast-pace and ambiguous environment
• Proficient level of English, able to work effectively with global teams in an English-speaking setting. Working experience in multinational companies preferred
• General knowledge of cross-border E-Commerce or Home Goods industry is a plus

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

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