We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

You will be part of the Engineering Operations Department of Celonis,  within the Support Operations team, which focuses on facilitating day to day Operations within the Engineering organization, by improving their support service management performance, and is responsible for general incident management,  and escalation processes in Engineering, among others.

All this contributes to enable and boost the growth and scalability of a top class Engineering organization, in order to achieve strategic and operational excellence.

As an Associate Backlog Data Analyst in the Support Operations team, you will be pivotal in building analytics using the Celonis EMS platform and analyzing the support backlog data in the engineering organization, which spans multiple systems, in order to identify insights.  In this role, you will lean heavily into Data Science and data analytics methodologies, by enabling the development, analysis and visualization of disparate data at speed and simplifying complex data so it can  be easily understood.

You will interface closely with the other analytics teams in the organization and gain experience single handedly running and executing detailed analyses.

Additionally, you will understand what are the patterns and gaps, identify pain points and propose and implement actions to overcome and improve the pre-existing situations.

You will be collaborating with multiple teams located worldwide in their support goals and challenges they face, by using a data driven approach to help improve their performance.

• Create and maintain predictive models that can draw insights from data
• Build metrics, visualizations using the Celonis EMS platform.
• Take ownership of Engineering support analytics and provide reports and dashboard to drive business decisions
• Collect and explore data from multiple systems and analyze and expand knowledge of data uses.
• Use creativity to organize data into, data sets, reports and communicate findings.
• Interpret data to create visualizations that help identify trends or patterns in data
• Recommend new methods for collecting data that can provide further insights.
• Work with whole Product and Engineering team to improve Data-driven culture
• Identifying and taking opportunities to improve our processes

• A degree in Statistics, Data Science, Data Analytics, Computer Science or similar.
• Understanding of complex Data science principles and process improvement skills.
• Strong data visualization skills.
• Programming skills with the ability to learn new languages.
• Think analytically, work in a structured manner and quickly comprehend new topics and complex interrelationships to also present and explain them to various stakeholders
• Experience with Google Suite
• Understanding of Data Visualization methods
• Strong problem solving, conceptualization, and advanced communication skills.
• Strong written and verbal fluency in English
• Jira knowledge is a plus
• Open to challenges and a fast-paced environment
• IT Service management experience including ITIL process knowledge would be advantageous.

What Celonis can offer you:

• The unique opportunity to work with industry-leading process mining technology
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
• Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.

Join us as we make processes work for people, companies and the planet.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.

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