The Trailhead program is the start of your epic journey at Critical Mass. During your initial 12-weeks, you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us! 

Our Summer 2024 cohort will likely start June 17th, 

All applications are reviewed on a rolling basis and the hiring location for this role is still being finalized.

As an Associate Business Analyst, you will work alongside the Technical/Project Delivery team to assist in gathering and documenting product requirements. You are a natural problem solver and will help in processing business analysis, needs assessment, and solution definition throughout the systems development lifecycle. You communicate in an empathetic, positive, and friendly manner, with a focus on clarifying business needs and providing excellent customer service. 

You Will: 

• Assist in the analysis of business processes to identify and help clarify requirements. 
• Organize documents for projects, proposals, and other documentation involving business processes and product requirements. 
• Help gather, clarify, and validate requirements. 
• Contribute to improvements and changes to business processes. 
• Assist Business Analyst with development of testing strategies and plans. 
• Use data and process modeling tools to form a structured analysis. 
• Understand IT and project management concepts.  

You Have: 

• You’re a natural problem-solver and critical thinker. 
• Strong analytical skills.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Applies creative thinking and problem solving to clarifying requirements related issues.
• Broad understanding of programs, projects and knowledge management processes and toolsets
• Aptitude and desire to learn content development, interface design, information architecture, digital branding, and marketing communications.
• Worked on Data Analysis, Process Improvement or related Projects in your capstone courses, internships, or volunteer experiences. 

 Nice-to-Haves:  

• Post-secondary, diploma, or certificate education in a related field.
• Proficiency in Excel includes data entry and formatting, sorting and filtering, visualization (through charts and graphs), and basic statistical analysis. 

What We Offer 

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx