Associate, Culinary Operations & InnovationAs the Associate, Culinary Operations & Innovation within Factor, you will be responsible for owning the meal development process and ensuring our meal database supports a diverse, customer-focused menu. Reporting to the Senior Manager, Product Ops you will help bridge the gap between our Product Strategy, Culinary R&D, and Menu Planning teams to develop new meals and manage them through their entire lifecycle.  We have big ambitions at Factor and, as we look to diversify and expand our product offering, you will play a critical role in preparing us for the months and years ahead!

You will...

• Scope and launch new offerings: collaborate with the Product Strategy team to build a database of meals that supports our strategic roadmap
• Evaluate gaps in the meal database: identify areas where we lack depth in our product offering and build out briefing campaigns that help to address those gaps 
• Collaborate on the development process: work closely with Culinary R&D to validate new concepts and ensure they meet operational, nutritional, and budgetary needs
• Manage the weekly tasting process: lead weekly meal tastings, capturing feedback and outlining next steps to help shepherd meals through all the steps to readiness
• Oversee the lifecycle of every meal: collaborate on weekly performance reviews, owning next steps for continued use, improvement, or retirement of each meal
• Track database health and expansion: evaluate and provide regular updates on progression towards database health and on-menu performance goals

You are…

• Customer-centric: you always keep the customer’s experience top of mind, using data and feedback to drive decisions that benefit the customer
• Collaborative: you work seamlessly with individuals from different backgrounds and expertise, ensuring everyone is aligned and working toward shared goals
• Reflective: you take what you’ve learned from past experiences and apply it to new tasks, continuously improving your approach and achieving better results
• Process-driven: you thrive on managing processes end-to-end, ensuring every step is efficiently executed and continuously optimized for the best chance of success
• Agile: you quickly adapt to shifting priorities and thrive in fast-paced environments, embracing change as an opportunity to learn and enhance your approach
• Data-oriented: you use data to inform your decisions, drawing insights from analysis to improve decision-making, drive better outcomes, and measure results

At a minimum, you have...

• Bachelor’s degree in business, Economics, or another relevant area of study preferred 
• Minimum 2 years of experience in project / program management, or a business function
• Fluent in Google Suite applications (and love a spreadsheet!)
• Experience with food and/or CPG products a plus
• Success in collaborating with cross-functional teams
• Ability to project manage multiple stakeholders in a highly matrixed environment
• Travel: <10%

You’ll get… 

• Competitive salary, 401k with company match that vest immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.#Factor #JD1008