Associate Customer Engagement Manager
Overview:
We are part of an exploding industry where we have conquered the global market and are growing our UK team.
We are looking for an Associate Customer Engagement Manager for the UK Market to join our Customer Success department in London.
Our team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses worldwide.
You will be working hand in hand with the Customer Success Manager in the first six months businesses join Trustpilot.
The role requires special attention to driving optimal implementation in line with our company values and guidelines.
Trust is our motto. The goal is to showcase and deliver long-term value to our clients.
It is essential that you are a team player, have a passion for talking to customers, are a quick learner and have a positive attitude to change and problem-solving. It also requires structure and project management skills. This is mainly a phone-based role, therefore flexibility and an agile approach will be needed.
We value these 4 key behaviours very highly - Team player - Instilling Trust - Self-awareness - Decision Making and timeliness.
What you'll be doing:
- Product adoption management - you will guide businesses in adopting our product
- Driving optimum adoption of Trustpilot to customers, ensuring commercial success.
- Portfolio Management
- Define a strategic approach to driving business development with the given portfolio. - Creates and hunts for new business opportunities.
- Sales & Business Acumen
- Leverages understanding of both sales and product knowledge to identify growth professionally and efficiently
- Excellent communication skills
- Be a Trustpilot ambassador through compelling storytelling to customers and engage efficiently with different audiences
- Be a Trusted Advisor
- Building strong and trustful relationships with our customers by delivering top-notch consultancy support.
Who you are:
- You have some experience either in E-Commerce, online marketing, SEO/Google AdWords, project management or B2B software.
- You have some experience in building relationship with multiple stakeholders internally and externally
- A proven track record in driving successful project delivery
- Adept at finding solutions and challenging the status quo
- Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
- Proactive mindset
- High Energy - likes working in a fast-paced environment
We offer:
- A flexible working set up (2/3 days in our Central London office).
- Attractive compensation package + bonus
- 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
- Pension and Life Insurance
- Health cash plan, Online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle to work scheme
- Central office location complete with table tennis, a gaming corner with a Nintendo Wii and VR headsets, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
- Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-Hybrid #LI-RS1
About Trustpilot
At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.