Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

About the role

You will report to the Director of the Public Sector Customer Success team and be responsible for complementing Okta’s innovations, best practices and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers.  The Public Sector  Associate Customer Success Manager will be accountable for driving customer adoption and growth by providing product expertise and adoption recommendations, and opportunities for greater service and risk management. You will perform routine health checks, roadmap sessions, and assist with business value assessments to ensure our customers receive the most return on their Okta investment. The success of this role means higher customer happiness, retention and expansion of Okta business.

What you’ll be doing 

• Take ownership of your Book of Business, mitigate churn risk, identify growth opportunities, remove blockers and establish yourself as a high-value resource to your customer stakeholders.
• Work with customers to build Mutual Success Plans, establishing critical goals, to aid the customer in achieving their objectives.
• Drive product adoption and ensure they are using the solution to achieve full business value.
• Act as the liaison for technical inquiries, issues or escalations. This will include working with Support, Engineering, Product Management and others as needed.
• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
• Provide insight with respect to the availability and applicability of new products and features.
• Partner with internal Okta team members to align account activities with the customer's business drivers and strategy. 
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
• You will be required to obtain Okta Professional and Admin certifications upon joining the organization.

What you’ll bring to the role

• 3+ years experience working with Public Sector (Federal/SLED) customers in a SaaS organization.
• Understanding of government regulatory and compliance requirements.

• Advanced knowledge and experience in Identity and Access Management and Security space
• Experience navigating and steering customer engagements to completion with a high level of customer happiness.
• Outstanding written and verbal communication/presentation skills to support onsite or remote strategic business reviews.
• Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities and anticipate the customer’s needs
• Strong interpersonal skills and the ability to work with various teams with varying backgrounds and skills
• Good technical and problem solving skills coupled with the ability to provide quick resolution to problems. 

• Estimated travel is up to 10%. 

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data.  As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.

Okta is an Equal Opportunity Employer 

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Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. 

The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:$116,000—$174,000 USD

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.