The Role: How you'll make an impact at Personio

This position is office-based in Madrid.

It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.As part of the Customer Support team, you will play a key role in helping our customers understand and utilise our product effectively. You will collect feedback, drive customer growth and help to bring HR processes to a new level. The long-term satisfaction of our customers is your success!

Role Responsibilities: What you'll do

• Customer Love: You support our customers by answering queries via email, calls and in the Community. You identify needs and provide solutions that exceed customer expectation by adding value to every customer interaction.

• Growth: You have the opportunity to constantly develop your knowledge and skills: The requests are exciting, varied, and everything else but plain vanilla.

• Collaboration: With your deep product expertise, you will support all departments. You work closely with our Product Experts to ensure further developments of our product are user-friendly and meet the needs of our customers.

• Teamspirit: You will be contributing to the success of the team by continuously driving our goals and optimizing internal processes.

Role Requirements: What you need to succeed

• You have first experience in Customer Support, preferably in a technology or SaaS environment.

• You are fluent in English and Spanish, with a thoughtful, structured, and transparent communication style.

• You have successfully completed your (bachelor’s/master’s) degree. 

• You are IT-savvy, with good analytical skills, quickly in adapting to new software. 

• Communication is your thing: You offer outstanding written and verbal communication, and you enjoy interacting with customers. 

• You are a natural problem-solver who proactively comes up with solutions.

• You have an interest in working with HR departments from a wide range of companies and industries.

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• Make an impact on the environment and society with 2 (fully paid) Impact Days – one for an individual project of your choice and one for a company-wide initiative
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
• Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
• Engage in a high-impact working environment with flat hierarchies and short decision-making processes