About Us:  

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. 

This position is located in Austin, TX. Our Austin team is based downtown in the San Jacinto Center, overlooking the scenic Lady Bird Lake. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.  

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! As we enter this next phase of growth, we are in search of a Business Data Analyst, CX Strategy & Operations. 

You will be an integral part of the Customer Experience organization, contributing to the analysis of our business's health through data and operational excellence. Your role is crucial in the team's proactive efforts to identify, develop, and drive long-term strategies and initiatives aimed at ensuring retention, growth, and a superior experience for our Customers. Your success in this position relies on your relentless curiosity and your passion for creating innovative analyses to uncover opportunities. Additionally, you excel at extracting insights from data, transforming ideas into action, and feel at ease interacting with senior management regularly.

Here's a closer look at this key role:

• Generate actionable insights and define metrics and scalable reports/dashboards that track progress, influence organizational behavior, drive forward-looking strategy, and identify areas of improvement
• Build models to analyze raw data: assessing quality, cleansing, structuring for downstream processing
• Partner with data engineers, product and finance operations to assist in designing data architectures and bring analytical prototypes to production
• Identify operational improvement opportunities by monitoring data quality, analyzing data and trends in Salesforce, Gainsight, Pendo and other key systems/tools
• Contributing to deep-dive research and analysis to identify opportunities that will support LogicMonitor’s business transformation projects through analytic

• 0-2 years experience 
• The ability to approach complex data problems, devise solutions, and successfully implement them within project deadlines and objectives
• Proficiency in scripting languages such as Python and SQL
• Experience with data visualization tools (e.g., Looker, Power BI) to create compelling reports and dashboards
• Strong communication and presentation skills to visualize findings to stakeholders
• Foundational understanding of ETL workflows, modeling approaches (e.g clustering, regression, A/B testing)
• Demonstrated expertise gained through relevant internships, coursework, and personal projects that highlight your skills and a strong dedication to the field of analytics & data science
• Fundamental knowledge of cloud platforms like Snowflake, AWS, DBT , Github with an emphasis on their use for scalable data analytics
• Knowledge of statistics (experimental design, statistical analysis, hypothesis testing)

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 03/18/2024

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LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.