As Associate Director, FSQ CI, you will have three primary responsibilities.  (1) You will be responsible for identifying and solving issues across one of our business lines (either mealkits or ready-to-eat) through continuous improvement methods as it relates to the Food Safety and Quality (FSQ) of our product for the customer.  (2) Own the roadmap for projects to enhance our customer experience through FSQ excellence. (3)  Support the FSQ operations team in leading analysis and improvement toward meeting and exceeding metric targets.  

You will…

• Serve as Associate Director of Continuous Improvement across multiple production facilities for either meal kit or ready-to-eat operations
• Lead a team of CI professionals to identify, execute, and continuously improve opportunities within FSQ operations
• Champion data analytics to improve the customer experience as it relates to FSQ
• Drive KPI improvements through a structured approach such as The Pareto Principal, DMAIC, and other Lean/Six Sigma techniques
• Identify and maintain a project list of viable opportunities to reduce consumer reported error rates 
• Represent the FSQ team in cross functional meetings to advocate for your teams needs and processes, and drive business wide change
• Use effective project management and communication techniques to ensure successful change management
• Develop a set of work-in-process quality standards and measurements of success
• Investigate root causes and corrective actions from customer complaint data
• Own team engagement, development, coaching, and performance management for your team

You are...

• Trusted partner & adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, and support
• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
• Action oriented: you’re able to prioritize organizational objectives, problem solve and quickly action solutions that improve the quality of our products 
• Strategic: you’re a critical thinker who uses logic and data to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality and customer experience
• Results driven: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency
• Professional:  you assume positive intent of your partners, you treat others with respect, and you hold yourself to a high professional standard

You have…

• Bachelor’s Degree in Food Science, Industrial Engineering, Manufacturing Engineering, Supply Chain,  or related field
• Lean/Six Sigma certification, preferred
• SQF Practitioner certification, preferred
• Preventive Controls Qualified Individual, preferred

You’ll get…

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 6 different Employee Resource Groups (ERGs) including those for minorities, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is growing exponentially year over year

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.