Associate Director of Operations

Hello Fresh Phoenix AZ 

As the Associate Director, you will be a partner to the site Director & SVP to manage & build the fulfillment operations.  Your time will be spent between running the daily operations, as well as driving improvement measures, and operational strategy.  If you're looking to make an impact, lead from the front-lines and drive change from within, this is it! 

You will... 

• Identify problems in the fulfillment operations and drive continuous improvement strategies for the distribution center
• Collaborate with the Director of Operations to develop an operations improvement road map in collaboration with SVP & other site directors
• Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance while meeting operational goals and continuously improving production.
• Drive Safety, Quality, Cost, and Delivery, while growing and expanding capabilities that meet warehouse mandatory requirements
• Lead and supervise a team of managers, their supervisors and hourly associates
• Share and exchange operational best practices with the (associate) directors of our other sites
• Develop and deliver operational procedures for all of fulfillment and supporting processes
• Drive strategic planning and forecasting ensuring operational alignment
• Reward and recognize performance and execute on progressive discipline, as needed
• Mentor, train and develop teammates for career progression and learning
• Create a positive team dynamic that encourages all employees in the fulfillment  center to: provide feedback and drive change within the facility, adapt to the ever-changing business and stay focused on the customer experience
• Drive a customer-focused environment committed to delivering the highest quality product to our customers

You have….

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risksEntrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing
• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus).
• Motivated, developed and managed 150-200+ employees - our culture is a critical part of our success, and you need to help drive it
• Excitement for working in a fast-paced environment with a high level of ambiguity and change
• Interest in spending most of your time on the shop floor and working directly with all levels of staff
• Continuous improvement and project management skills
• High level of integrity and ethics with excellent follow-through
• Bilingual in Spanish/English strongly preferred

At a minimum, you have...

• Bachelor's Degree required - Master's preferred
• 8+ years of experience managing operations or production within the Food/Beverage/Perishables
• Familiarity with FSMA, HACCP, SQF
• Deep knowledge of Lean manufacturing 
• Flexibility to work weekends and/or night shifts 

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.