Get to know OktaOkta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

The Business Technology Team

This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Business Technology organization in the mission to “Accelerate Okta’s Scale and Growth”. We work on challenging problems, are data-driven, and always focus on the employee experience.

The Associate IT Support Engineer Opportunity

Our IT Support Engineers help ensure we provide world-class dynamic technology support for our employees and our spaces. In this role, you will be responsible for facilitating our new employee onboarding, quickly resolving employee IT issues and developing a strong customer-first mindset. You will be part of a globally distributed onsite support team that provides IT support for our employees and maintains in-office technologies.

What you’ll be doing 

• Providing in-person and remote support to our global employees (all worker types and employee levels). Requests will come in various forms, such as tickets, walkups, Slack, and email.
• Facilitating the onboarding process for new employees, ensuring a smooth transition and seamless integration into the company culture and workflow.
• Oversee inventory and asset management, including receiving, assembling, and maintaining hardware, while ensuring accurate tracking and ongoing oversight of all assets as needed.
• Assist with projects as assigned.
• Video Conference Room system checks and preventative maintenance.

What you’ll bring to the role

• 1-3 years of experience in IT support or a related technical role.
• Familiarity in both MacOS (JAMF) and Windows (InTune) platforms.
• Strong communication skills and customer service attitude.
• Passion for helping people and a positive attitude.

And extra credit if you have experience in any of the following! 

• Knowledge of Okta, Google Workspace, ServiceNow and Slack.
• Skilled in providing support to executives and high-profile stakeholders.

#LI-Hybrid

#MC-1

Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.

What you can look forward to as an Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.