Associate Manager, 3PL Operations

Location: Boulder, CO | New York, NY | Irving, TX

The Associate Manager will support operational development initiatives for HelloFresh’s 3PL and co-manufacturing network. Responsibilities include running daily operations and driving operational improvements at our 3PL partners to decrease cost and improve quality.  The Associate Manager is a self-motivated team player who is ready to roll up their sleeves and help take our 3PL program to the next level. You will be asked to travel up to 35% within the United States. 

You will…

• Lead day-to-day operations of the new Factor 3PL, launching in Q1 2025, including coordinating with Factor kitchens and outbound LOC, managing substitutions and shorts when needed, reporting on and managing P&P and ingredient errors and mis-sorts, and being the voice of the 3PL within the greater Factor/HelloFresh organization
• Support daily tactical work streams to manage order volume adjustments and ensure SOPs and annual OKRs are tracked and executed
• Report to Associate Director, 3PL Operations to enhance customer experience and improve day-to-day operations
• Conduct weekly, monthly, and quarterly scorecard and process reviews with 3PL sites
• Work a Friday-Monday, 10x4 schedule and lead operations across all 3PL brands and sites over the weekends, escalating to senior team members when needed. Cover of Factor transfers during the weekend
• Partner with leadership on adjustments to production and facilitate cross-departmental communications
• Work directly with 3PL partners to build processes and identify opportunities for continuous improvement
• Travel to 3PL facilities to strengthen the partnership and provide operational support at the shop-floor level
• Oversee invoice receiving and approval process for Factor, categorize and report invoiced expenses, and resolve billing issues in collaboration with Accounts Payable
• Drive a customer-focused environment committed to delivering the highest quality product to our customers

You are…

• Collaborative - you enjoy working cross functionally with various teams to gather key inputs, and are able to work well with diverse opinions
• Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo
• Detail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your work
• Agile – you thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems
• Passionate, imaginative and able to articulate a clear vision when leading others
• Customer-focused: aim to achieve a customer experience and product that is second to none

You have…

• Bachelor’s degree preferred 
• 3 years of experience supporting fulfillment and production operations in the e-commerce, food/beverage, manufacturing, or distribution required
• Ability to travel up to 35% within the United States required
• Experience in turning analysis into action using Microsoft Office/Google Suite required
• Willing and available to work a Friday-Monday, 8 am-6 pm schedule
• Previous experience background in operations and vendor management preferred
• This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
• Prolonged periods working at a desk and on a computer Read information on a computer screen and input data into a computer system

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Posting Deadline: December 1, 2024