About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We are looking for a proactive and detail-oriented Associate Manager of Site Experience with an understanding of website operations, and a passion for creating seamless online experiences to join our team. Reporting to our Vice President of eCommerce Operations, you will help support the user experience on our website by managing various aspects of site content, promotions, and functionality

• You will collaborate with cross-functional teams to ensure timely and accurate updates to the website content, including product information, promotions, and other site elements.
• You will support the coordination and execution of digital campaigns, ensuring alignment with the overall site strategy and business goals.
• You will work with the US Site Experience Manager to implement and improve site features and functionalities.
• You will monitor and report on site analytics and user feedback, providing insights and recommendations for continuous improvement.
• You will help manage the content calendar, ensuring a consistent and engaging online presence.
• You will coordinate with multiple teams, including marketing, design, and development, to ensure the successful execution of site initiatives.
• You will help conduct quality assurance checks to provide a seamless and error-free user experience.
• You will stay informed about industry trends, best practices, and new technologies related to site experience.

About You

We get excited about candidates, like you, because...

• 2+ years of experience in a coordinator or support role in e-commerce or digital marketing.
• 1+ years of experience using Salesforce Commerce Cloud.
• You understand website operations, content management systems, and digital marketing principles.
• You have excellent verbal and written communication skills in English, French, and German.
• You have strong organizational skills with the ability to manage multiple tasks and deadlines.
• You are detail-oriented with a focus on maintaining a high level of accuracy in all tasks.
• You have excellent collaboration skills, with the ability to work effectively in a team environment.
• You have a high degree of fluency in Microsoft Office, Google Workspace or similar productivity tools.
• You have a Bachelor's degree in Marketing, Business, Communications, or a related field.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Take Time for You - Flexible Time Off, 6 Yasumi (Rest) paid days, Half-day Off Fridays during summertime, company Christmas vacation, flexible schedule, and hybrid working mode.
• Parental Leave - Paid parental leave for birthing parents and non-birthing parents.
• Find Balance - Counselling and support through Talkspace, and the Employee Assistance Program (EAP) is available 24/7.
• Watch hard - Free premium access to Crunchyroll along with monthly discounts to the Crunchyroll store.
• Level Up - Prepaid Udemy account, professional development courses and conferences.
• Take the prize - End-year bonus, impact award, and referral bonus.
• That's not all - Global anniversary, and birthday recognition programme.

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.