Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

What you'll do

• Serves as the coordinator/first contact for all incoming Deal Desk tickets/issues.
• Traffic manager who assigns responsibility for each ticket based on Desk criteria.
• Concentrates efforts on identifying ticket priority, and adjusting the queue to meet deadlines, adding support from the team to meet demand.
• Monitors the Sales Slack channels to provide general assistance and advice on common Deal Desk questions.
• Responsible for intake queue and workflow, consistently maintaining ticket SLAs
• Partners with Field Sales to respond to requests for security documentation.
• Personal Growth / Projects as time allows

What you have

• Demonstrated familiarity with the Enterprise SaaS/B2B Industry - Deal Desk, ticketing management workflow software Jira, 1 to 2 years experience preferred.
• Highly organized, innovative, and strong attention to details
• Able to follow task instructions and complete work as requested
• Skills to evaluate requirements, determine resources, and assign accordingly to meet the deadlines
• Demonstrated ability to work with internal teams and other cross-functional departments to gather information
• Experience in Enterprise Sales models
• Strong English writing and speaking skills
• Excellent communicator, self-aware, transparent, professional, and open to feedback
• Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter
• Ability to prioritize and effectively manage distractions
• Strong skills in gSuite, Slack, Salesforce.com, Jira
• Basic knowledge and understanding of a content management tool, Responsive (formerly RFPIO) preferred.
• Growth mindset, eager to learn

Bonus Points

• Sales Support Ticket Response SLA
• Sales Support Slack SLA
• Field Satisfaction
• Responsiveness to cases
• Efficiency in resolving issues
• Transparency in addressing ongoing problems, SLAs, and field expectations

Perks and BenefitsAt Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

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Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.