This role is located in the United States & is required to be in EST/CST timezones.

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Our Enterprise Payments platform is part of the Payments Product org and is a critical part of that mission, powering seamless, reliable payments for some of the largest restaurant brands in the world.

As the Associate Director of Product for Enterprise Payments, you will lead the Enterprise Payments Product team and be responsible for building mission-critical payment solutions for our largest and most complex customers. You will own the product vision and strategy and build payments capabilities that enable our enterprise customers to run their businesses seamlessly-  from alternative payment methods to custom integrations and hardware. 

About this roll*:

As Toast expands into the enterprise space, you’ll drive the development of payment features and capabilities — from alternative payment methods to custom integrations and hardware. 

In this role you will:

• Drive the development of enterprise payment features and capabilities — from alternative payment methods to custom integrations and hardware.
• You will partner with sales, operations, and cross-functional teams in the US, as well as engineering teams in the US and India, to solve mission-critical challenges.
• Collaborate effectively across time zones and thrive in a fast-paced, high-visibility role.
• Shape the payments experience for some of the most recognizable restaurant brands while working closely with Toast’s senior leaders.
• Lead the product strategy and execute the roadmap for the Enterprise Payments platform.
• Align stakeholders across sales, operations, engineering, and design around a clear product strategy
• Advocate for enterprise payments needs across Toast, ensuring dependencies are understood and partner roadmaps deliver on requirements.
• Take ownership of key initiatives, collaborating closely with cross-functional teams to drive execution and deliver on the product vision.
• Anticipate challenges and opportunities for the platform and proactively address them.
• Manage multiple projects and product requests while meeting tight deadlines.
• Define and monitor success metrics, making data-driven decisions to continuously improve products and drive business value.

Do you have the right ingredients*? (Requirements)

• Bachelor’s degree or equivalent practical experience.
• 5+ years in the payments industry (enterprise payment products, hardware, and software).
• Strong understanding of payment technology, card payment systems
• Strong decision-making and prioritization skills; results-oriented with urgency to deliver.
• Proven track record of setting product vision and executing payments strategy, with an eye for detail.
• Skilled collaborator with the ability to partner effectively across functions and influence senior leaders.
• Proven ability to work in a fast-paced, dynamic, and entrepreneurial environment.
• Unrelenting focus on ownership, results, and problem-solving; you see a problem and provide thoughtful solutions.
• Excellent communication, leadership, and interpersonal skills.

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total RewardsWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.