This role is in the organization to support the delivery discipline in providing oversight to project management teams across a portfolio.

The core expectation of this role is to define and manage programs of all sizes and complexities, expertly craft project artifacts, be a collaborative partner across the work. Additionally, this role leads the work and team with strong relationships across disciplines/ with clients and is responsible for financial management and staffing across projects and portfolios.

Career Development is typically provided by Program Directors [or above] but can be modified to suit an account and/or office location. This role may provide career development to emerging talent.

Nature of this role of role is that of a ‘leader’.

Skills Developed

Proficient to Mastery level skillset, with the ability to:

• Thoroughly understands the client business, goals and objectives, and needs/preferences in the work
• Be a collaborative contributor in the work, anticipate client needs and preferences swiftly
• Lead by example
• Foster a cohesive and effective work environment
• Identifies opportunities for process improvements and contributes to solutions
• Communicate team and resourcing plans and program-level objectives in an effective, easy-to-understand manner for small to complex projects
• Understand integration between disciplines in the process
• Understands and can work within various cross agency integration models
• Structure and lead status meetings, client reviews, and other stakeholder meetings
• Contributes to /lead creation of scope, approach, team, and budget in pitch documents and RFPs
• Understand plans with enough detail to determine when to change and pivot the team across scope, plan/approach, financials, and delivery approach
• Involved in roadmap planning – ability to have foresight on upcoming work and financials
• Partners with Client Service Lead to manage pipeline
• Identify strategies to staff/approach work in a more efficient way to solve for budget constraints
• Identify team needed, properly secure and staff projects at a portfolio level
• Thoroughly understand the main forms of digital and traditional marketing and how they differ, contribute to identification of emerging/new digital marketing capabilities, support others in their understanding of both
• Understand the ways technology lives in projects, with a mastery level understanding of technology types (app, tech stack, platform, VR, automation, etc.) and the ability to effectively manage a portfolio of projects with a technology component and mitigate risks
• Understand the ways media lives in projects, with a mastery level understanding of media types (paid, owned, earned + audio, video, social, etc.) and the ability to manage av portfolio of projects with a media component
• Collaborate to identify activities and deliverables, translate them to a high-level staff plan and estimate, and author a statement of work outlining activities, deliverables, assumptions, dependencies, and budget at portfolio level
• Track and report on budget burn and budget health at portfolio level

Notable Soft Skills

• Superb verbal and written communicator
• Strong interpersonal and team building skills
• Challenges the status quo

Hard Skills

• Mastery level knowledge of collaboration and issue tracking tools such as Box, Jira, Confluence, Teams
• Mastery in completing tasks in office productivity tools such as Excel, Word, Keynote, and PowerPoint at a portfolio level
• Mastery in completing tasks with project management tools such as Tenrox, Smartsheet, and Halo/Abacus at a portfolio level

Activities Performed

• Support, enable, and deliver a program within an account delivered by a group of Project Managers
• Build and own operational cadences for a program of work, including finance tracker, resourcing planning, recruitment, executional tools and templates, and reporting
• Contributes to creation/improvement of templates and processes for department
• Lead and collaborates to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality
• Lead a variety of small to large projects with collective budget likely under $1MM and with teams of 20 or fewer
• Structure and lead status meetings, client reviews, and other stakeholder meetings
• Ensure delivery leadership has necessary visibility into the work
• Act as the main POC for the clients, handling communications with the intent of client satisfaction
• Use knowledge of client goals/ competition to identify opportunities to grow accounts
• Identify post launch opportunities through retrospective analysis
• Perform analysis and reporting on project health, attending finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized, write off %)
• Approve client invoices and third-party purchase orders
• Be an active champion of project management fundamentals and a leader in the discipline
• Facilitate and assign (when applicable) in project retrospective process to take learnings forward
• Provide input to team development, account growth, annual planning, and operational processes
• Organize, document, and communicate to showcase the standard of excellence and demonstrate delivery best practices to teams and third-parties
• Motivate team in a productive way and proactive way, promote “yes, and?” thinking to uncover potential and/or solutions
• Actively and visibly champion the work and team
• Support team dynamics and performance with guidance and conversation
• Provide career development aligned with CM expectations

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible!  CM new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.  The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships.
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx