At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

You will be Lyft’s voice on all social media channels, fielding questions and resolving issues from Drivers and Riders in real-time.  As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.

• Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative 
• Proactively solve issues and foster trust with our beloved Drivers and Riders
• Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary
• Create a personalized, positive and effortless experience for the Lyft community
• Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support
• Cover the occasional after-hours on-call shift
• Be a community advocate for Lyft

• Bachelor’s degree or equivalent
• 1+ years of experience in customer service or sales mandatory
• 1+ years of experience with social media or communications preferred
• Captivating copywriting skills and fastidious attention to detail
• Emotional intelligence in spades and experience dealing with people 
• Startup hustle and tireless work ethic
• Keen ability to work independently and in a team
• Strong ownership mindset and resolve to follow-through
• Willingness to work 3rd Shift/Overnight Hours with 1-2 weekend days included in shift
• Meet the Home Office Requirements:
  • A quiet and secure workspace (with a closed door), ergonomic chair, and desk
  • High-speed Internet service (16 megabits download and 1 megabit upload) from a reliable provider
  • Live within a 60-mile radius of Nashville, TN
• Mindsets: Customer Obsession, Assuming Positive Intent, Growth Mindset, Shoulder to Shoulder, Continuous Improvement
• Competencies: Interpersonal Skills, Dealing with Change, Willingness to Learn, Communication Skills, Problem Solving
• Technical Skills: Writing Skills, Stripe, 8x8, Zendesk, JIRA, TOM, De-escalation Skills, Stripe, Lithium

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role is work-from-anywhere within 60 miles of downtown Nashville. 

The expected range of pay for this position in the US is $17.09 - $20.11. Hourly ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.