OVERVIEW & JOB DESCRIPTION 

The Associate Store Manager contributes to the success of Birch Lane by inspiring customers to  embrace our Classic Style for Joyful Living. You will help shape a culture that promotes a relentless  customer focus to deliver all financial responsibilities. As a mentor, educator, and coach, you will develop creative ways to inspire your team to deliver an outstanding performance every day. 

WHAT YOU’LL DO 

• Provide an authentic, friendly customer experience that exemplifies our commitment to a relentless  customer focus. 
• Partner with the Store Manager to establish and communicate all critical metrics and expectations  within the store; Focus on promoting and driving sales within the Manager on Duty (MOD) role.
• Coach, teach, train, recognize, and manage the performance and development of all store associates to encourage professional growth and build a bench of talent. 
• Communicate regularly with the management team concerning all aspects of sales, customer  feedback/traffic, and associate training/performance.  
• In collaboration with the Store Manager, manage and delegate workload to ensure the execution of  strategies across the store and within your Division of Responsibility (DOR); including but not limited to Sales, Visual, and or Operations. 
• Participate in weekly Division of Responsibility (DOR) walk-throughs with the Store Manager and  follow up as required. 
• Collaborate with the Store Manager and other functional Assistant/Associate Store Managers during  new season planning and execution. 
• Stay current on all store initiatives and communications received, sharing with associates when  appropriate. 
• Model and ensure all policies and procedures are communicated effectively, maintained, and  consistently followed. 
• Additional responsibilities as assigned. 

WHAT YOU’LL NEED 

• 2+ years of customer service or retail leadership experience. 
• Your sense of personal style with a discerning eye and passion for design and home furnishings.
• High school diploma/GED or equivalent, Associate Degree or equivalent preferred.
• Strong communication, interpersonal, and problem-solving skills. 
• Strong delegation skills in support of execution and driving results. 
• Proven ability to build a culture focused on success and teamwork. 
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends.
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday)  and at least one weekday or night. 

PHYSICAL REQUIREMENTS 

• While performing the duties of this job, the employee is frequently required to stand, walk, talk, and  hear. The employee frequently is required to handle, feel, and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently, or occasionally lift and/or move up  to 50 lbs.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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