The Team

The Global Partner Support Onboarding team seeks to optimize the new partner experience, providing a superior first  impression of what it means to partner with and sell on Wayfair! As an Onboarding Associate you will be responsible for vetting new supplier applications, acting as their point of contact to  help them quickly get up and running to sell on the Wayfair platform. Our vision is to seamlessly and efficiently support the diverse  ways suppliers choose to partner with us across our business offerings and geographies. We do this by providing industry-leading  partner support, while identifying automation and self-service opportunities that allow suppliers to take action on their own.

Role Purpose

Working cross functionally with Suppliers and our internal  partners, Onboarding Specialists effectively manage our new supplier pipelines through the onboarding process onto the Wayfair platform. Working with focus and precision, they leverage data insights and internal tools to solve problems and answer questions new suppliers have and to continuously enhance our processes and drive efficiencies through strategic projects.

Responsibilities Include: 

• Project managing the smooth onboarding  of new suppliers to the Wayfair platform. 
• Effectively partnering  with cross-functional teams and supplier partners to proactively maintain forward momentum for successful onboarding.
• Driving improvement in product selection for our customers by onboarding new suppliers that can have a meaningful impact on category growth.
• Establishing and  developing effective professional relationships built on trust and respect for building engagement with partners. 
• Validating new business approval checks; closely liaising with our legal and scam prevention teams.
• Applying effective resolution management techniques to swiftly identify and remove barriers enabling the onboarding process to maintain momentum.
• Continuously strive to enhance our suppliers onboarding experience; reviewing processes, data, live examples and supplier feedback and recommending changes. 

Requirements

Proven experience successfully operating within a customer service, account management and/or support position.  Experience with logistics, supply chain  or ecommerce is a plus but not required.

• Excellent problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution.
• Effective communication skills with a passion for providing and enhancing customer experience and satisfaction.
• Proven ability to collaborate effectively with cross-functional teams to solve issues, improve processes, and drive operational efficiency.
• Ability to manage multiple tasks simultaneously, with the agility to effectively prioritize and meet tight deadlines consistently.
• Fluency in the English language, both verbal and written 
• Self-motivated, resilient/ adaptable and focused to operate independently with minimal supervision.
• Aptitude in Google or Microsoft Suite. Display the agility to learn and adapt to new technologies and systems. Any GBQ knowledge would be a plus.

Although not a pre-requisite,  any project management knowledge, demonstrating the capability to plan, organize, and execute projects efficiently would be advantageous. 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.