Wayfair’s Physical Retail team is seeking an Associate, Visual Production to direct a key function within the Visual Communications Team that will enable the organization’s Physical Retail agenda. This will be an integral part in supporting the playbook to stand up and scale stores in North America across Wayfair’s brands.

The Associate, Visual Production will work across the team and with cross-functional partners (e.g., Visual, Merchandising, Store Operations, Technology) to produce the communication for all visual direction across all of Wayfair’s brands.

This role is based in Norton, MA at our Retail Lab and reports to the Production Manager for Visual Communications. Frequent travel to the Retail Labs in both Norton & Taunton, MA, Stores, and our Boston Copley Office is required. Notification will be given in advance to make travel accommodations. Wayfair’s current hybrid work policy is 4 days in office, 1 work from home. 

What You’ll Do:

• Design, format and produce elevated communication for Physical Retail Associates, focusing on Visual topics for all Wayfair brands. This includes, but is not limited to seasonal floorset direction, training, how-to’s, VAS, props and signage.
• Production development includes creating templates and illustrations from scratch and working within pre-designed templates across a variety of media.
• Formats vary, including but not limited to presentation slides, InDesign documents, websites, photos, illustrations and videos.
• Support communication production for other Physical Retail topics based on workload and the needs of the business.
• Photograph, record and edit photos/videos taken at the Physical Retail Labs for assigned topics. This may require posing in photos and/or videos to illustrate how to perform specific tasks.
• Meet regularly with cross-functional teams to gather all relevant information and strategy updates in order to design cohesive communication.
• Make continuous improvements and updates to assigned topics as strategies evolve.
• Maintain the “communications aesthetic” for every brand, ensuring that the produced communication supports Brand Creative standards.
• Maintain and enhance brand-specific, simple to use templates for each media type.
• Contribute to and manage a robust graphics library including simple illustrations, icons, schematics and graphs to support content.
• Review and approve assets including designs, photos, etc for quality, accuracy and consistency, including spelling prior to reviews.
• Work with the Content Team to ensure content in the final product translated as intended to specific media.
• Adhere to deadlines and process for communication reviews and leadership sign-offs.
• Stay up-to-date on the latest job-related technologies including Adobe Creative Cloud, Google Workspace, cameras, interactive production, video production, web design and web application integrations.
• Travel to local stores & labs to gain feedback on materials for future enhancements.
• Attend new store openings as needed to support store setup and training sessions. This may require travel outside of the state.

What You’ll Need:

• A digital portfolio that is creative and current
• Physical retail experience preferred, not required
• 1+ year(s) of graphic design experience
• Photography, photoshop and basic editing experience
• Video recording and editing preferred, not required

• Excellent design, layout and illustration skills
• Proficiency in Adobe Creative Cloud and Google Workspace

• Demonstrated ability to multitask while keeping organized
• Ability to travel to different working locations as needed (local and regional travel)

• Capability to collaborate across multiple cross-functional teams to achieve objectives
• Adaptability to organizational changes and complex structures
• High degree of integrity and confidence in one’s abilities
• Evidence of “scrappy startup execution” and a “get it done” attitude when time is tight and stakes are high
• Thrives in a high growth, ambiguous environment

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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