B2B Restaurant Trainer (Temporary - 9 months) | TheFork

Full Time
Madrid, Spain
1 month ago

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.

💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What you will do:

  • The B2B Trainer will focus on training our new restaurants in our software solutions.
  • You have to adapt your pitch to many type of restaurants by phone; in the restaurant or running virtual trainings.
  • Getting our restaurants to understand that the digitalization of their establishment is a step for their development
  • Make our restaurants change their way of working and use our services appropriately
  • Create needs to upsell and cross-sell products.
  • Availability to travel
  • The role requires the ability to work independently to meet individual goals as well as those of the wider team to support the Spanish region.

Who you are:

  • Self-motivation and a proactive attitude is key to being successful in the role
  • Pedagogical orientation
  • Problem-solving skills
  • Experience with e-learning platform and SAAS systems
  • Team player, Customer Orientation, Results-oriented, Dynamic and perseverant
  • Strong ability to influence at all levels, strong instruction and teaching skills
  • Previous experience of at least one year in a commercial, prospecting and customer management B2B online environment and / or leisure-restoration.
  • Languages: Native in Spanish and High Level of English
  • Excellent communication and people skills
  • Serious and committed, with polite and positive attitude
  • Experience with restaurants
  • Knowledge of Salesforce a bonus

What we offer you  

😄 An awesome team (not everybody like our jokes, but we try our best) 

🏠 A Temporary Contract (maternity leave)

⚖️ Flexible working environment (2 days home office per week) 

💸 Competitive fixed salary, bonus and equity (yes, equity!) 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams - More than 30 nationalities and 16 offices worldwide 

🏳️‍🌈 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app  

⏳ A program dedicated to help you have the best work/life balance 

🏥 Health insurance fully covered by the company 

👩‍🦽 Life Insurance and Disability at no cost to the employee  

🍴 Amazing offices with dining, coffee point on each floor, and leisure area    

🎤 Team building events (we love karaoke. A lot. A lot.) 

If you are the right person and you are thrilled to join TheFork don’t miss this chance and apply.. we are waiting for you!

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

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