About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 8,000 customers, including companies like Netflix, Pinterest, Sweetgreen, Samsara, and Uber, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About the Billing Team

Mixpanel’s billing team is responsible for accurately provisioning and invoicing our customers based on the specific requirements of their contracts and our systems. The team also ensures that revenue is recorded accurately, in accordance with GAAP, and in compliance with our internal policies. The team is currently located across California and Spain, expanding to other geographies in Singapore.

About the Role

We are looking for someone who is able to apply critical thinking and problem-solving to unique billing and contract scenarios. Who is comfortable working with ambiguity, able to adjust to priority changes in rapidly changing environment. An effective Billing Analyst would have the ability to take initiative, work flexibly and with a sense of urgency. They can work independently and collaboratively with their team and across different functions efficiently and effectively.

Responsibilities

• Maintain a set of assigned customers - creating customer accounts, including contract plan provisioning, adjustments, account reconciliation, creation of sales orders, journal entries, invoices, credit memos, and refunds on multiple software platforms
• Review contract terms and details to ensure it complies with billing policies and finance procedures
• Ensure all finance policies are always followed and adhered to and when exceptions are made ensure all required documentation is obtained
• Managing tickets (via Zendesk) and emails to ensure timely issue resolution for customer and internal inquiries related to billing
• Work with Customer Support, Sales, Deal Desk, and Collection teams for customer billing-related questions
• Participate in the monthly closing tasks and annual audit requests
• Assist with the development, introduction, and maintenance of policies and procedures
• Perform other duties as assigned

We're Looking For Someone Who Has

• Bachelor's (or equivalent degree) in Accounting (or related field)
• 3+ years experience with Billing (high-tech, Cloud or SaaS experience desirable)
• Solid computer skills required, including MS Excel.
• Internal and customer service focus with strong written communication skills
• Strong problem-solving and analytical skills
• Demonstrated ability in process flows, problem-solve, and produce results
• Ability to learn new applications quickly and easily
• Exceptional attention to detail and accuracy

Bonus Points For

• Advance MS Excel
• Netsuite, Salesforce, Zendesk, ASC 606, GAAP

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
• Customer Focus: Our customers’ success is our success
• Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
• Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
• One Team: We can’t win without each other

Why choose Mixpanel?

We’re a leader in analytics with over 8,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.