Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

• As our Billing Coordinator with focus on customer onboarding and customer portals, you will be the key player within the Elastic team helping the external customers and our internal teams to drive improvements and ensuring efficient and positive customer’s onboarding experience and customer portal support.
• You will collaborate mainly with the Order Operations, Billing and Collections team as well as departments, such as Sales, Deal Desk, and Tax teams to optimize our processes and streamline things as Elastic grows. Furthermore:
• Investigate and resolve internal and external inquiries by appreciatively balancing customer and organizational needs
• Perform root cause analysis and quickly develop a course of action to tackle problems
• Work on improvements and projects with a demeanor of continual growth
• Review customer contracts to ensure data accuracy for billing
• Upload invoices into customer portals

• 2+ years of professional experience in Billings that you'd like to build on and apply to a fast-paced, high-growth, global environment?
• Do you enjoy interacting with customers and collaborating with other teams?
• Experience with NetSuite, Salesforce, Excel (preferred, not mandatory)
• Familiarity with customer portals such as Ariba and Coupa
• Basic knowledge of sales tax, intra-community VAT and GST
• Strong attention-to-detail, organizational and analytical skills
• Ability to work independently in a multifaceted, fast-paced environment across multiple systems
• World-class customer service skills with ability to maintain confidentiality and discretion.

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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