LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

The Billing Specialist will report to the Billing Manager and working hours will be 2:00 pm - 11:00 pm IST.

You will: 

• Be part of the billing operations team and ensure timely completion of customer invoice processing, generating and sending invoices and/or credit & debit notes to customers, and customer billing queries and resolutions. 
• Work with cross-functional departments, including sales, finance, and accounting teams, to ensure timely and accurate revenue and cost booking.
• Processing and issuing accurate customer invoices of all required types, and validating pricing and taxes.
• Manual adjustment: Issue create and debit notes for manual adjustments.
• Works closely with the order team and processes outstanding orders to clear backlogs from the backlog report.
• To follow up with the credit and collection teams to validate and remove eligible order blocks that are preventing billing activity. Work on disputes on invoices and rectify them.
• Support monthly, quarterly, and ad hoc audits; maintain updated, accurate records.
• Month-end close reporting, reconciliation, and clearing duties. SOX audit exp preferred.
• At month-end, ensure all the billing activities have been completed accurately and timely.
• Own the billing process and proactively participate in process improvement projects and discussions.
• CSAT—Ensure all CSAT issues are monitored, deliver timely service to all customers, and achieve all SLAs.
• Manage billing BOT, ensuring all client requests received are handled on time.
• Process minor changes to client accounts with direction from the billing and/or collections team.

You have:

• 2+ years of relevant experience and Commerce / Management graduate or equivalent
• ERP – SAP end-user knowledge
• Systems – Zuora, SFDC, RevPro (Preferably)
• Proficient in MS Office, Google Suite (Sheets, Docs, etc.) and databases
• Experience with business systems like Zuora and Salesforce – a huge bonus
• Excellent communication skills (written and oral)
• Knowledge of billing procedures
• Strong critical thinking and analysis skills are required to develop solutions to problems and identify and propose alternatives
• Flexibility to work in shifts
• Independently determines/develops solution approach; Self-motivated and action-oriented; hands-on, “roll up your sleeves” mentality required
• Strong work ethic, results-driven, and commitment to meeting deadlines and achieving company and department goals
• Ability to accomplish all responsibilities in a fast-paced, growing, and demanding environment

Benefits: 

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.